Job details

Digital Business Analyst & Project Manager - 12 FTC

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Digital BA & PM helps to shape, refine and deliver new technology implementations across our digital platforms. You will work closely with teams across the business to help define, manage and deliver high quality digital capablities to our customers

Your work may include projects such as delivery of a new UI across our customer facing websites, implementing new identity management and secure content for customers, implementing the company’s first e-commerce platform, adding new functionality to our app, integrating services from 3rd party portals, and delivering an ongoing series of optimisations to ensure our digital platforms play an increasingly valuable role in customer acquisition and retention.

Your role requires strong collaboration skills, careful attention to detail, an understanding of how to manage project risk, the ability to provide concise and timely updates to multiple stakeholders, and an aptitude for delivering complex digital projects.

Key Responsibilities:

Organise, facilitate and document requirements gathering sessions.
Track progress of projects against plan and provide regular updates to stakeholders, technology leadership and the wider technology team.
Determine, evaluate, analyse and manage project risks.
Provide quality, standardised documentation of requirements that are easily translated into actionable tasks for implementation or development.
Work closely with the Development team and Business Stakeholders to develop and document User Stories and project tasks for delivery.
Ensure that all dependencies and project tasks are surfaced, documented and evaluated.
Work closely with QA to help develop and document rigorous and thorough test plans

· Define acceptance criteria and what success looks like .

Ensure projects are adequately resourced and prioritised, and manage competing resources.

Knowledge and skills :

5+ years experience working in complex technology environments in a product ownership, BA or senior PM role .
Proven experience in generating high quality documentation and reports for multi-disciplinary teams and stakeholder
Track record of working with high-performing technical teams to shape and implement complex projects with multiple groups of stakeholders.
Ability to work with non-technical stakeholders in a highly collaborative way to gather requirements and translate information into actionable insights.
Managing project risk

At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;