Manager, Strategic Planning
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!
The Manager, Strategic Planning is a critical role on the Inbound Supply Chain Strategy team at TRR. This role will oversee the in-season S&OP functions critical to deliver a best in-class experience for TRR consignors and customers. In this role, they will work closely with Inbound Operations leaders across Receiving, Photography, and Authentication to monitor daily throughput to hit SLA, Unit Economic (UE), and Upload to Site goals.
What You Get To Do Every Day
- Directly manage Operations Associate Analyst and/or similar roles
- Develop and manage daily/ weekly workforce management forecasts, incorporating up-to-date business fluctuations, recruiting strategy, and warehouse dynamics.
- Clear communication of strategy and necessary adjustments, where relevant, to sustain stable operations and deliver against operational KPIs
- Support strategy development across shift, team structure, or other evolutions of the Operating model
- Design & deliver weekly performance reporting that can be used to feedback into forecasts & highlight areas for improvement; ongoing KPI dashboard maintenance
- Maintain headcount forecast tools, ensuring driver assumptions are regularly challenged & that they reflect service level standards
- Proactively identify & quantify opportunities to drive service &/or efficiency improvements
- Deliver regular forecast updates to drive recruitment strategies & support financial forecasting processes
- Deliver Individual performance reporting and ad hoc analysis to support Operations Managers,
- Quickly build strong relationships with Operations leadership, People & Recruiting, Finance, and Business Systems Analytics (BSA) teams
What You Bring To The Role
Minimum Requirements
- 3+ years of analytical or financial modeling experience in an operational setting (e-commerce or retail preferred), managing specific KPIs with accountability for execution
- High competence in data analysis and generating sophisticated scenario models and reporting tools
- High level of business acumen & a proactive working style
- Confident and efficient communicator
- Advanced Excel proficiency, comfortability with Google Sheets
- Understanding of Google Apps Script for Data Mining
- Proficiency with Google Suite (Google Docs, Google Sheets, Google Slides)
Preferred Requirements
- 2+ years of managerial experience
- Looker proficiency
Compensation|Benefits|Perks
- Employee Stock Purchase Plan (purchase stock at discounted rates)
- 401K (with company matching up to $1000)
- Medical, Dental & Vision Insurance
- Paid parental leave
- Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays
The expected salary range for this role is $98,532.00 - $125,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
GHR8805 #LI-KR50 #LI-Remote
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
By
The RealReal
Authenticity We stand by the authenticity of our products and strive for authenticity in everything we do. Respect We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our empl...
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