Quality Specialist

At TSH (The Social Hub), a Quality Specialist plays an essential role in ensuring that the service delivery meets high standards. They develop policies, conduct audits, and provide training to team members to enhance guest experience and maintain operational excellence.

TSH is dedicated to employee development, offering opportunities for the Quality Specialist to learn and grow within their role. With ongoing training, access to leadership programs, and the chance to rise within the organization, your career advancement is encouraged and supported.

To join TSH as a Quality Specialist, candidates need a Bachelor's degree in Hospitality Management or a related field, along with a minimum of 2 years of operational management experience in service industries, preferably hospitality. A demonstrated track record in quality improvement and excellent communication skills are also important.

TSH stands out as a workplace due to its innovative, community-driven approach in the hospitality sector. With a focus on redefining hybrid hospitality, the company provides a creative and fun environment where Quality Specialists can thrive and make a tangible impact.

Quality and operational excellence at TSH are promoted through regular audits, development of policies and procedures, and training programs led by the Quality Specialist. By collaborating closely with operations teams, TSH continually strives to improve guest experience.

Key skills for a Quality Specialist at TSH include strong organizational abilities, excellent problem analysis, effective communication, and a hands-on mentality. Attention to detail and the drive to improve quality standards are also critical to success in this role.

A Quality Specialist at TSH enjoys a range of benefits, including flexibility in work arrangements, discounts on hotel stays for family and friends, and access to various training programs that promote personal and professional development.

When answering this question, highlight specific examples from your previous roles that demonstrate your knowledge of quality standards and how you've implemented them effectively to enhance guest satisfaction.

Detail your approach to prioritization, perhaps using tools like a decision matrix or project management software. Discuss how you track progress and communicate with teams to ensure alignment and accountability.

Explain your audit methodology, emphasizing the importance of a thorough process, clear communication with staff, and follow-ups to maintain standards. Provide examples of how audits led to improvements in your past roles.

Address this by discussing your approach to feedback. Emphasize the importance of a constructive conversation, understanding the reasons behind their actions, and providing support or additional training when necessary.

Share examples of training programs you’ve developed or facilitated. Highlight the objectives, the audience, and any measurable outcomes that demonstrate the effectiveness of your training.

Mention professional associations, workshops, and online resources you engage with. Also discuss network connections in the hospitality industry that keep you updated on trends.

Use the STAR method to illustrate a specific project, detailing the situation, tasks, actions you took, and the results achieved. This demonstrates your ability to deliver value through quality enhancements.

Discuss various methods, such as surveys, direct feedback during interactions, and data analysis. Explain how you use this information to guide quality improvements and operational changes.

Share your thoughts on collaboration, emphasizing that quality improvement is a team effort. Discuss how you engage with different departments to establish a cohesive approach to guest service.

Reflect on TSH’s community-driven, inclusive approach, and how you would embody these values in your daily work. Discuss your commitment to enhancing the guest experience while ensuring that all team members feel valued.