Phone Patient Service Representative

Overview

Department: Central Scheduling

Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617Hours: Full-Time; 30 Hours weekly. 

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

Responsibilities

• Answer incoming calls promptly and professionally while maintaining a warm and friendly tone.
• Assist patients with scheduling appointments, verifying insurance, and responding to general inquiries.
• Route messages accurately and efficiently to clinical and administrative staff.
• Document patient interactions and outcomes clearly and thoroughly in the electronic medical record (EMR).
• Collaborate with clinical and front desk teams to support smooth patient flow and communication.
• Adhere to HIPAA and organizational privacy policies at all times.
• Identify urgent concerns and escalate appropriately.
• Maintain a calm and courteous demeanor, especially during high call volumes or challenging situations.

Qualifications

Education/Certification/License: 

• High school diploma or equivalent is required.  CPR certification is preferred.

Knowledge, Skills, and Abilities:

• Must be a team player, professional, comfortable with computers and be customer service oriented.  Excellent phone, people and organizational skills.  Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.