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Seasonal Interpretive Ranger

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $17 

Hours per week: 16 

Job Classification: Nonexempt, Limited 

Job Type: Onsite 

Duration: May – December 

Location: Castle Hill, Ipswich, MA 

What You’ll Do:

Your Impact: 

The Trustees is seeking part time Seasonal Interpretive Rangers for Castle Hill on The Crane Estate. Rangers play a pivotal role ensuring that thousands of visitors each year have a positive experience on the property by ensuring public safety, protecting the natural resources of the property, assisting, educating and answering questions, monitoring and enforcing rules and regulations and properly reporting and recording such.   

The Role:

As a Seasonal Interpretive Ranger, you are charged with promoting the organization by knowing the history of The Trustees, the Crane property and its features and be familiar with membership and its benefits.  Rangers will assist with general cleaning and/or maintenance of the facilities, gardens, trails, and parking lots.   

Specifically, you’ll:

  • Patrol the property, upholding the rules and regulations of the Crane Estate.   
  • Engage with the public in a positive manner at all times, educating them about safety and protection of people and natural resources.   
  • Diligently report behavior violations as required for daily reporting.   
  • Report safety concerns and maintenance needs to supervisors.   
  • Clean and inspect ranger work area, work vehicle, parking lots, gardens, and trails.   
  • Perform basic maintenance and safe operation of golf cart.   
  • Assist with trail and general maintenance as required.    
  • Other duties as assigned. 
  • Variable outdoor weather conditions  
  • Wild animal sightings are frequent, though they pose no threat. 
  • Able to consistently lift 20lbs and be on feet up to 8 hours per day  
  • Able to quickly traverse the vast grounds of the Estate in an emergency  
  • Able to drive small golf cart provided. 

This is a limited term, nonexempt position (16 hours/week) reporting directly to the Visitor Experience Coordinator - Castle Hill. 

What You’ll Need:

Skills and Experience:

  • Rangers should have a strong interest in park and visitor management, history, education, and customer relations. Experience and/or education in these areas are preferred but not mandatory.   
  • Ability to multi-task in a fast-paced environment, which could include handling radio traffic, handling walk-in emergencies, and customer issues, among others.  
  • Good natured, team player, with strong communication skills, and a good work ethic.  
  • Exceptionally strong customer service and communication skills  
  • Must be capable of effectively handling high-pressure situations while remaining calm.  
  • Rangers must be comfortable on their feet for extended periods of time walking on challenging terrain including an ability to hike our grounds.  
  • Additional experience/background in the following areas is a plus: public safety, recreation, natural resource management. 
  • CPR certification and Basic First Aid strongly preferred.  
  • Evening and weekend work is required. 

Eligibility Criteria:

  • Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 
  • A satisfactory criminal background (CORI) check. 

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions? Contact our People team at people@thetrustees.org!

Your Benefits:

  • Sick Time: Mass Sick Time 
  • Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.  
  • Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at people@thetrustees.org.

Average salary estimate

$35200 / YEARLY (est.)
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$35200K
$35200K

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What You Should Know About Seasonal Interpretive Ranger, The Trustees of Reservations

At The Trustees of Reservations, we're thrilled to be on the lookout for enthusiastic Seasonal Interpretive Rangers at Castle Hill on The Crane Estate! This dynamic role invites you to engage thousands of visitors and ensure they enjoy a safe and memorable experience amidst our beautiful historic landscape. As a Seasonal Interpretive Ranger, you'll be the face of The Trustees, sharing your knowledge about the rich history of the estate and answering questions while promoting the importance of protecting our natural resources. Each day will present you with the chance to interact with the public, whether you're patrolling the grounds, conducting maintenance on trails and gardens, or reporting safety concerns. You'll need a good blend of customer service skills and the ability to stay calm under pressure as you handle multiple tasks, from managing inquiries to quickly responding to any emergencies. While the position involves plenty of outdoor work, it's also incredibly rewarding, allowing you to contribute to the preservation of more than 50,000 acres across Massachusetts. If you're eager to share your love for nature and history, have a knack for engagement, and can thrive in a fast-paced environment, you're just the person we're looking for. Join us and be part of a committed community dedicated to conservation and making a difference!

Frequently Asked Questions (FAQs) for Seasonal Interpretive Ranger Role at The Trustees of Reservations
What are the responsibilities of a Seasonal Interpretive Ranger at The Trustees of Reservations?

As a Seasonal Interpretive Ranger at The Trustees of Reservations, you will be responsible for patrolling Castle Hill on The Crane Estate, ensuring visitor safety, and protecting the property's natural resources. Your duties will involve engaging with visitors, answering questions, reporting safety concerns, conducting general maintenance of the facilities and trails, and ensuring compliance with rules and regulations.

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What qualifications do I need to become a Seasonal Interpretive Ranger at The Trustees of Reservations?

While there are no strict qualifications for becoming a Seasonal Interpretive Ranger at The Trustees of Reservations, a strong interest in park and visitor management, history, education, or customer relations is preferred. Skills in multitasking in a fast-paced environment, exceptional customer service, and the ability to remain calm under pressure are also highly valued.

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How does The Trustees of Reservations support diversity and inclusion for the Seasonal Interpretive Ranger position?

The Trustees of Reservations is committed to creating a diverse workplace and encourages applicants from historically marginalized groups to apply for the Seasonal Interpretive Ranger position. The organization emphasizes that meeting every qualification should not hinder anyone from working with them, highlighting a focus on building a varied team reflective of the communities they serve.

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What are the working hours for the Seasonal Interpretive Ranger role at The Trustees of Reservations?

The Seasonal Interpretive Ranger position at The Trustees of Reservations typically requires 16 hours per week during the season from May to December. You can expect to work evenings and weekends as necessary, which allows for flexibility but requires a willingness to accommodate varying schedules, especially during peak visitor times.

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What benefits come with being a Seasonal Interpretive Ranger at The Trustees of Reservations?

As a Seasonal Interpretive Ranger at The Trustees of Reservations, you will enjoy benefits including sick time, free admission to over 50 nearby museums, discounted event tickets, and discounts on merchandise. This also includes access to all Trustees properties, enriching your experience as you engage with various cultural and natural resources.

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Common Interview Questions for Seasonal Interpretive Ranger
How would you handle a situation where a visitor is not following park rules as a Seasonal Interpretive Ranger?

In handling a situation where a visitor is not following park rules, you should calmly approach the person and explain the importance of the rules for everyone’s safety. Maintain a respectful tone, listen to their response, and, if necessary, report any ongoing issues to your supervisor, ensuring that you document the encounter for safety purposes.

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What strategies would you use to educate visitors about the natural resources at Castle Hill?

One effective strategy for educating visitors about the natural resources at Castle Hill would be to lead guided walks, sharing engaging stories and facts about the flora and fauna of the property. Additionally, creating informational materials or interactive displays can help convey important messages about conservation and the local environment effectively.

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Can you give an example of how you would engage with a difficult visitor?

Engaging with a difficult visitor begins with active listening. Acknowledge their concerns calmly and respectfully. Provide them with clear information or alternatives to their dissatisfaction while ensuring compliance with park regulations. Remaining friendly and patient can often diffuse tension and turn an unpleasant situation into a positive interaction.

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What do you believe is the most important aspect of customer service in a park setting?

The most important aspect of customer service in a park setting is creating a welcoming and informative atmosphere. Ensuring that each visitor feels valued and cared for, while providing them with clear guidance and support about their experience, helps foster a deeper appreciation of the natural resources and history we are committed to preserving.

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How would you ensure your safety while patrolling a vast area like Castle Hill?

Ensuring safety while patrolling Castle Hill involves several strategies such as staying alert, being familiar with the terrain, carrying communication devices, and having a clear plan for emergencies. Regularly checking in with your supervisor and working in pairs when possible can also enhance safety while on the job.

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Describe a time when you worked as part of a team to achieve a goal.

In a team setting, collaboration and communication are key. Reflect on specific experiences where you collectively tackled challenges, such as organizing a community event or addressing visitor concerns. Highlight your contributions and emphasize the importance of shared responsibility and teamwork in achieving common objectives.

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What methods would you employ to promote The Trustees and its mission to visitors?

To promote The Trustees and its mission to visitors, I would leverage storytelling to share personal experiences about visible conservation efforts, use social media to highlight events, and engage visitors in discussions on preservation. Encouraging them to share their stories and experiences can help foster a community of support for our mission.

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How would you manage high-pressure situations while working as a ranger?

Managing high-pressure situations involves staying calm, prioritizing tasks, and employing effective communication skills. Preparing for various scenarios ahead of time, including potential emergencies, ensures you have a clear action plan. Keeping a level head while addressing urgent matters and delegating tasks appropriately when needed can alleviate stress and lead to effective resolutions.

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What interests you most about being a Seasonal Interpretive Ranger at The Trustees?

My interest in being a Seasonal Interpretive Ranger at The Trustees stems from a passion for nature and community engagement. I find it incredibly rewarding to share my knowledge about conservation and help foster an appreciation for the environment among visitors. I'm eager to bring my skills to a role where I can contribute to preserving our natural heritage.

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How do you plan to stay informed about the history and features of Castle Hill?

To stay informed about the history and features of Castle Hill, I plan to engage in comprehensive research, participate in training sessions, and collaborate with team members who possess extensive knowledge. Actively engaging with interpretation materials and regularly attending briefings will ensure I remain up to date and can provide accurate and enlightening information to visitors.

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As a steward of distinctive and dynamic places of both historic and cultural value, The Trustees is the nation’s first and Massachusetts’ largest preservation and conservation nonprofit, and its landscapes and landmarks continue to inspire discuss...

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
January 3, 2025

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