Job details

Insurance and Claims Consultant

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them. Retail is more competitive than ever, and we need to bring our A game.

Here at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it.

We are passionate about ensuring our customers have a great experience with our brand and this is where you come in

Job Description

As our Insurance and Claims Consultant, you will play the critical role in supporting our customers with claims and communication processes. You will be an administrative genius providing support via phone and email to ensure an efficient, timely handling of any claims that come your way across multiple stakeholders.

Based in our Support Office in Northcote, our contact centre is a 6-day operation. Our Insurance and Claims Consultants work a 6-day work week (Saturday rotation with following Friday RDO) between the hours of 7.30am to 5.30pm (average 40 hours per week).

Your day to day will look like this:

Being responsible for the claims journey and making sure that all stakeholders are communicated with throughout the process.
You will work collaboratively with a team to deliver outcomes identified as part of the Protection Framework on behalf of our insurance underwriter.
Liaise between the insurance companies, their customers, and our store network to provide replacements and resolutions, predominantly over email and phone.
Utilising product knowledge and expertise to provide the best recommendations to resolve the claims process.

Qualifications

Previous experience within a contact centre, ideally in an insurance environment
Technology or appliance product knowledge a definite advantage
Excellent spoken and written communication skills
An outstanding phone manner – able to speak confidently and articulately
Great attention to detail and accuracy of work
Effective decision-making skills
The ability to work with a sense of urgency
Enjoy working with a diverse array of people and building successful working relationships

Additional Information

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

Discounts across our brands
Paid birthday day off for permanent team members
Free parking at our Northshore support office
We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week once fully integrated in the work protocols
Onsite gym and café at our Northcote support office
26 weeks paid parental leave for permanent team members
A range of wellbeing support and development opportunities

The Warehouse Group Glassdoor Company Review

2.9

The Warehouse Group DE&I Review

3.47

CEO of The Warehouse Group

John Journee

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Insurance and Claims Consultant, The Warehouse Group

At The Warehouse Group, we're excited to invite you to apply for the role of Insurance and Claims Consultant at Noel Leeming, situated in Northcote, Auckland. If you're someone who thrives in a dynamic environment and loves to help others, then this position is tailor-made for you! In this critical role, you'll be the backbone of our claims process, ensuring our customers receive the support they deserve. Whether it’s clarifying claims over the phone or crafting comprehensive emails, your communication skills will shine as you liaise between our customers, insurance companies, and store teams. You’ll be working with diverse stakeholders, all while helping to streamline the claims journey and delivering excellent outcomes on behalf of our insurance underwriter. With previous experience in a contact centre or insurance setting, you’ll bring invaluable expertise to the team and may even have an advantage if you know about technology or appliance products! Day-to-day, you will manage claims efficiently and with great attention to detail. You’ll collaborate with your team to achieve fantastic results, adding to the warm, energetic culture at Noel Leeming. The role offers a six-day workweek, which includes a Saturday rotation, with the chance to enjoy Fridays off! In return, we provide perks like discounts across our brands and support for your career growth. If you're ready to make a meaningful contribution and grow with us, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Insurance and Claims Consultant Role at The Warehouse Group

What does an Insurance and Claims Consultant do at The Warehouse Group?

An Insurance and Claims Consultant at The Warehouse Group plays a crucial role in managing customer claims and communications, ensuring the entire claims process runs smoothly. You’ll be the key point of contact for customers while liaising with insurance companies and our store network, making sure that everyone is informed and satisfied with the progress of their claims.