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Medical Office Receptionist - job 2 of 14

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $20.00 - 21.00/hour

LOCATION: The offices are located at 5265 North Academy Boulevard Suite 2600, Colorado Springs, CO 80918 and at 5360 Tomah Drive Suite 3600, Colorado Springs, CO 80918

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. 

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health Glassdoor Company Review

3.0

LifeStance Health DE&I Review

No rating

CEO of LifeStance Health

Ken Burdick

Approve of CEO

Average salary estimate

$42640 / YEARLY (est.)

min

max

$41600K

$43680K

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What You Should Know About Medical Office Receptionist, LifeStance Health

Are you a friendly and detail-oriented individual looking for an exciting opportunity in the healthcare field? LifeStance Health is on the hunt for a dedicated Medical Office Receptionist to join our team in the sunny Colorado Springs, CO area! As a Medical Office Receptionist, you will be the heartbeat of our practice, managing the daily front office activities and providing exceptional customer service to both patients and clinicians. Your primary role will be ensuring that our clients feel welcomed and supported right from the moment they step into our office or reach out for assistance. With responsibilities ranging from scheduling prep to managing patient inquiries and payments, every day will present new and rewarding challenges. We're all about creating a positive work environment and engaging our team to promote a collaborative culture, so you'll be right in the mix of our supportive staff. Plus, we offer competitive hourly pay ranging from $20.00 to $21.00, along with a robust benefits package that includes medical, dental, vision, and more! Ready to take that next step in your career with LifeStance Health? Come and be a part of a team that values your contributions and fosters your growth within the healthcare community!

Frequently Asked Questions (FAQs) for Medical Office Receptionist Role at LifeStance Health

What are the responsibilities of a Medical Office Receptionist at LifeStance Health?

As a Medical Office Receptionist at LifeStance Health, you will manage daily front office operations, deliver top-notch customer service to patients and clinicians, and ensure that the practice runs smoothly. Your duties will include patient check-in and check-out, handling phone inquiries, assisting with telehealth access, and collecting payments, all while maintaining a welcoming environment.