Customer Service Coordinator I

The Customer Service Coordinator I at our company is responsible for resolving customer issues with their TTX Systems, managing spare parts orders, and ensuring smooth communication between the customers and the engineering team. This role entails preparing quotes, coordinating with vendors, and helping customers with warranty concerns while maintaining meticulous customer records.

To be eligible for the Customer Service Coordinator I position at our company, candidates should have a high school diploma, strong mechanical skills, and proficiency in Microsoft Office Suite. Previous sales experience is a plus, as well as an understanding of blueprints in a manufacturing environment.

The working hours for the Customer Service Coordinator I role at our company are from 7:00 AM to 4:30 PM. This schedule allows for a stable work-life balance while you fully engage with the responsibilities of the position.

The salary range for the Customer Service Coordinator I position at our company is between $22 and $26 per hour, depending on your experience and qualifications. We believe in compensating our talented team members fairly for their contributions.

A typical day for a Customer Service Coordinator I at our company involves fielding customer calls, addressing equipment problems, managing spare parts orders, preparing quotes, and collaborating with engineering and purchasing departments. You'll also handle warranty issues and maintain customer files meticulously.

Key skills for a Customer Service Coordinator I at our company include exceptional communication abilities, strong organizational skills, a keen understanding of mechanical concepts, and proficiency in Microsoft Office applications. A customer-focused attitude and the ability to multitask are also crucial in this role.

To excel as a Customer Service Coordinator I at our company, focus on developing your communication skills, understanding the technical aspects of the TTX Systems, and maintaining exceptional organizational abilities. Being proactive in resolving customer issues and having a supportive team mindset will also contribute to your success.

When prioritizing tasks, I assess the urgency of each customer request based on factors like deadlines, customer impact, and the complexity of the issue. I always aim to tackle the most critical customer concerns first, ensuring that I keep clear and open communication with all customers regarding their requests.

In my previous roles, I regularly interpreted blueprints to understand part specifications and assist in troubleshooting equipment issues. This experience sharpened my ability to work in a manufacturing environment, allowing me to communicate effectively with engineering teams about parts that needed to be fabricated.

To maintain organization, I use digital tools like task management software to keep track of customer orders and follow-ups. I create detailed files for each customer, documenting each interaction and ensuring that all relevant information is easily accessible, which helps in providing timely support.

I would first listen to the customer’s concerns and validate their feelings. Then, I would ask clarifying questions to gather all the necessary information. After understanding the issue, I’d work on finding a solution, whether it involves troubleshooting, coordinating a return, or discussing warranty options to ensure the customer feels valued.

In a previous role, a customer was facing delays in receiving spare parts for critical equipment. I immediately contacted the supplier to expedite shipping and kept the customer informed throughout the process. By providing timely updates and resolution, the customer felt reassured, and we maintained a positive relationship.

To develop a spare parts list, I would start by reviewing the customer's equipment details and maintenance history. Next, I would collaborate with purchasing and engineering teams to identify commonly required parts and create a comprehensive list, ensuring that it meets the customer's specific operational needs.

I prioritize regular check-ins and updates with both engineering and purchasing teams to foster strong communication. Utilizing platforms that allow for real-time updates helps me provide accurate information to customers and ensures that all teams are aligned on priorities and timelines.

I find that using an integrated software system, like Encompix, significantly enhances my efficiency in managing customer orders. It allows me to enter customer details, generate pick tickets, and track shipping information, thus minimizing errors and providing timely service.

When learning about a new product, I focus on reviewing documentation, participating in training sessions, and engaging with colleagues who are knowledgeable about the system. Hands-on experience and asking questions can also accelerate my understanding, enabling me to assist customers effectively.

A customer-focused attitude is essential in the Customer Service Coordinator I role because it directly impacts customer satisfaction and loyalty. By understanding and addressing customer needs proactively, I can build trust and establish lasting relationships that benefit both the customer and the company.