German Speaking Customer Service for the Big Five IT Companies- Remote in Greece

Patrique Mercier Recruitment FR is excited to offer a remote opportunity for a German Speaking Customer Service Representative for one of the Big Five IT Companies. This position is perfect for tech-savvy individuals who are passionate about customer service and wish to support a leading global brand from the comfort of their home in Greece.

Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to IT products, services, and troubleshooting.
• Resolve technical issues and provide accurate information efficiently.
• Maintain detailed records of customer interactions to enhance the overall service experience.
• Collaborate with technical teams to escalate and resolve complex problems.
• Stay updated on product knowledge and company policies to provide current and effective support.
• Proactively identify areas for service improvement and contribute ideas to enhance customer satisfaction.

• Fluency in German and English, both written and spoken.
• Experience in customer service, particularly in IT or tech-related fields, is highly desirable.
• Strong communication skills with the ability to convey technical information clearly.
• Problem-solving skills and a proactive approach to customer service.
• Familiarity with customer service software and ticketing systems.
• Detail-oriented with strong organizational abilities.
• A self-motivated individual able to work effectively in a remote environment.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks