Technical Application Scientist II, Chemistry

Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAbout us:Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realize your best – professionally and personally.The Job:In technical support you will not be bored: apart from having very exciting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to work well with many different departments and colleagues to solve inquiries. You’ll show your skills as creative and flexible every day, looking for fast and effective solutions.At the same time, it is important to keep on learning, to share experience and knowledge with other co-workers and be always aware of new products and solutions.This role is well suited to those who enjoy working with technical information and people. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development throughout the course of your career. We are looking for candidates in multiple locations (Carlsbad, CA or Grand Island, NY). The Technical Applications Scientist role is office-based and requires on site presence.We offer a friendly working environment and an excellent and supportive team.There are a number of benefits to colleagues in our sites to help you achieve a great work/life balance, including opportunities for flexible homeworking arrangements (up to 50% of the time), private health insurance (depending on site) and additional benefit scheme. We also work hard to support our colleagues' career ambitions, offering excellent training and development opportunities throughout your career.Hear directly what Mai, a Technical application Scientist, loves about the role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=yo utu.be“What we like most being a Technical Application Scientist (TAS)”Technical Application Scientists are sharing the expertise and technological advancements with researchers, helping them in making the world a better place—whether they’re discovering a cure for cancer, protecting the environment or making sure our food is safe. The job is all about the customer and providing help and guidance. A satisfied customer with positive feedback for the support you have provided is worth more than anything else and ultimately a validation for the quality of your work. You will be supporting Thermo Fisher Scientific products to both internal and external customers.What will you do:• Provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email or web chat.• Accurately record pertinent information from customer contacts in Customer Relationship Management system.• Participate in frequent training on products and continuing education on new applications and technologies and present technical updates to colleagues during trainings or department meetings.• Recommend and implement improvements in processes, FAQ and technical information.• Participate in additional special team or individual projects.Education and competencies required:• A Master’s degree or higher in Chemistry, Biochemistry or a similar field is preferred, Bachelors degree in Chemistry or Biochemistry is required• 2+ years laboratory experience• Effective communication, both written and oral• Customer centric attitudeWhat’s in it for you:• Competitive salary• Annual Incentive bonus• Generous benefits package• Excellent career progression as part of a global organization• An innovative and international working environmentApply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Compensation and BenefitsThe salary range estimated for this position based in New York is $65,000.00–$90,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:• A choice of national medical and dental plans, and a national vision plan, including health incentive programs• Employee assistance and family support programs, including commuter benefits and tuition reimbursement• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards