Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.
Technology, Data & Product Function Overview
The Technology, Data & Product function is led by our Chief Information Officer. We are investing heavily in product, data and technology capabilities, enabling us to deliver innovative products and solutions, and deep insight market intelligence to our clients.
Through harnessing the latest business technology services, we allow the business to work faster, more intelligently and we are uncovering more and more business opportunities as a result.
Responsibilities
As our Application Support Engineer you will be responsible for the 1st line technical support to all supported applications
Analysing & troubleshooting user issues
Responding to & resolving issues, or escalating as necessary
Ensure key users are appropriately updated on changes or issues
Provide excellent customer service
Install, upgrade & support device OS & any other authorised applications
Create, manage & maintain device build images
Produce documentation and “how to” guides
Adhere to all IT security policies & assistance in enforcing & monitoring of IT security policies
Ensure PC asset management processes are followed
Excellent communication skills in English
Analytical & Attention to detail
Strong work ethic
1st line Application Support experience is desirable
Familiarity with IOS / Android phones
Familiarity with email, calendar & instant messaging applications
Familiarity with ITIL foundations and concepts
Knowledge of IP / cloud telephone systems
Knowledge of HTML, SQL, XML
See and communicate with business stakeholders as partners with a common goal
Thrive in a fast-changing environment and be dedicated to continuous improvement
Knowledge of Relational Database
Knowledge of Python is desirable
Exposure to Cloud solutions (G Suite, Apple, Microsoft)
Server Exposure, AD, VMware, File/Print servers
How will you be rewarded?
The successful candidate must, by the start of the employment, have permission to work in the country they are applying
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
Our mission is to democratise the world’s human insights and flip the traditional research model upside down. And we know what will help us achieve it: the quality of our people, and the skills and knowledge they possess. Join us and your mission ...
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