Sr. Delivery Manager, TRSS (Sales)

Overall Objective: To successfully implement large and complex sales, and ensure client satisfaction. The role involves working with the territory lead and Business Development Directors to craft the solution and then manage the delivery by working closely with all parties involved. The right candidate must be a team player and have excellent client and project management skills, coupled with the... ability to work in complex environments. About the Role In this opportunity as Sr. Delivery Manager you will: • Provide strong proactive leadership in the execution of complex deals to ensure successful implementation across territories • Provide thought leadership across the National Security territory on how to leverage TRSS solutions to most effectively support TRSS client objectives • Proactively identify, communicate, and resolve customer issues that threaten the success of the project both internally and at the customer site. • Focus on meeting or exceeding established project metrics, identifying risks/potential issues and risk mitigation strategies. • Works with the Territory Lead to prioritize efforts. Collaborates closely with the Analyst Managers and Technical team to problem-solve optimal solutions • Responsible for the holistic "customer experience;" ensures high-quality delivery of new and existing contracts in the territory ('the quarterback' for delivery). Serves as centerpoint for the client and the TRSS team. • Fully understands client's mission and how to leverage TRSS solutions to most effectively support their objectives • Owns management and oversight of day-to-day customer needs and interactions for large and/or complex projects (i.e., client kickoff, regular status meetings, trainings). Large and/or complex projects include, but are not limited to, the following: deals that include services from multiple TR business units, require customized deliverables, have detailed security requirements, and are strategic within the client base. • Directs and manages Proof-of-Concepts (POCs) to prospective clients in close coordination with the analysis and product/technical teams. • Ensures complex deals get implemented successfully. • Serves as extension of Sales, Analysis, and Product/Tech team on the ground; has a strategic view of customer challenges and regularly identifies opportunities to funnel back to the Territory Lead/BDD, Analysis, and Product teams. • Attain assigned client retention and sales goals. • Has understanding of Finance, Legal, Contracting, and Security requirements, and knows when and how to communicate effectively in order to optimally manage processess. • Works with the Client Relationship Manager (CRM) to prepare quality Monthly Status Reports (MSRs) for select projects, capturing major success stories, customer challenges, and future opportunities. About You You're a fit for this role if your background includes: • Ability to obtain and maintain a U.S. national security clearance • Bachelor's degree required • A minimum of 5-10 years of client related experience in the Department of Defense, Federal Law Enforcement, or National Intelligence Community preferred. • Strong familiarity with the broad suite of Thomson Reuters proprietary data sets and technology preferred. • Program/Project management experience preferred. • Works well with teams and driving disparate groups toward common client goals. • Ability to effectively communicate and relate to multiple levels of a client's organization. • Ability to work collaboratively with internal and external stakeholders demonstrating strong interpersonal and communication skills. • Self-starter, highly motivated, team player with strong business acumen, superior organizational skills and the ability to follow through. • Excellent writing and presentation skills. • Ability to travel to sales training, meetings, and to customer locations. • Proficient in web-based demo platforms, MS Office/internet Physical Requirements • Must be able to travel to customer locations and company meetings (car and limited airplane travel). • Able to carry company materials (to include laptop, marketing material, etc.). • Able to sit for long periods of time in front of a computer. • Able to use the phone. #LI-CS1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The target total cash compensation range for the role in any of those locations is $215,600 - $400,400. The target total cash compensation range in other locations may vary. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com