Thoropass is seeking a Customer Operations Manager to optimize processes and provide data analysis for their Customer Success team, fostering growth in compliance automation.
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Skills
Data analysis and insight generation
Proficiency in Excel and BI tools
Understanding of sales processes
Expertise in forecasting techniques
Strong problem-solving skills
High attention to detail
Experience in CRM management
Responsibilities
Analyze Customer Success data and trends
Develop and maintain dashboards and reports
Streamline CX processes for efficiency
Assist in creating sales forecasts
Maintain and clean CRM data
Support onboarding and training of new CSMs
Collaborate with cross-functional teams
Education
Bachelor's degree in a related field
Benefits
Competitive base salary
Exceptional private healthcare
Early equity options
Work-from-home model
Unlimited PTO
Home office equipment
Monthly wellness and home Wi-Fi stipend
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Thoropass provides the most thorough audit prep, continuous monitoring, and security audit experience through easy software and expert guidance – so you can do business with confidence.