Job details
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Customer Operations Manager
Thoropass is seeking a Customer Operations Manager to optimize processes and provide data analysis for their Customer Success team, fostering growth in compliance automation.
Skills
- Data analysis and insight generation
- Proficiency in Excel and BI tools
- Understanding of sales processes
- Expertise in forecasting techniques
- Strong problem-solving skills
- High attention to detail
- Experience in CRM management
Responsibilities
- Analyze Customer Success data and trends
- Develop and maintain dashboards and reports
- Streamline CX processes for efficiency
- Assist in creating sales forecasts
- Maintain and clean CRM data
- Support onboarding and training of new CSMs
- Collaborate with cross-functional teams
Education
- Bachelor's degree in a related field
Benefits
- Competitive base salary
- Exceptional private healthcare
- Early equity options
- Work-from-home model
- Unlimited PTO
- Home office equipment
- Monthly wellness and home Wi-Fi stipend
To read the complete job description, please click on the ‘Apply’ button
By
Thoropass
Thoropass provides the most thorough audit prep, continuous monitoring, and security audit experience through easy software and expert guidance – so you can do business with confidence.
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BADGES 
CULTURE VALUES
Customer-Centric
Startup Mindset
Collaboration over Competition
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Flex-Friendly
Social Gatherings
Pet Friendly
Fitness Stipend
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Insurance
Learning & Development
Bias Training
Equity
Employee Resource Groups
Unlimited Vacation
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 14, 2024
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