Customer Service Representative-Small Animal/Equine

Small Animal/Equine Customer Service Representative-Midwest Veterinary Dental Services

Elkhorn, WI

Full Time Opportunity 

More than a word, care is present in everything you do. At Midwest Veterinary Dental Services, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. 

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. 

And, we have plenty of fun along the way!

Who we are
At Midwest Veterinary Dental Services, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. 

We provide all aspects of dentistry from routine dental exams and equilibration to advanced dentistry such as fillings, endodontics, periodontal therapies, and oral surgery.

Provide your best care with more bridges and less barriers.

Midwest Veterinary Dental Services is looking for a Customer Service Representative to join us as part of the Thrive Pet Healthcare community. 

• Maintain professional and courteous demeanor in challenging/stressful situations
• Maintain and manage communication between front and back-office teams
• Utilize interoffice email communication, including the ability to add attachments to emails
• The ability to learn to prepare and maintain accurate patient medical records
• Greet & direct clients/patients
• Schedule & confirm appointments/procedures for our small animal / equine veterinarians
• Ability to learn to process & reconcile financial payments
• Ability to learn to process financial reports (daily, monthly, etc)
• Ability to learn to process monthly statements and collection accounts
• Process monthly patient reminders
• Confirm appointments with clients via call and text
• Communicate messages with doctors/clients via phone, text, calendar & email.
• Emails Communication: client requests, prescription requests from Online store
• Referral Correspondence: organize referral information & coordinate with doctors on treatment plans and scheduling of referral appointments
• Email consultation, pathology reports, lab results, & surgery reports to referring doctors
• Admit & discharge small animal / equine surgery patients
• Additional duties may include assisting with patients
• Prepare all surgery documents and consent forms for surgeries & procedures in advance
• Scan and attach any post-surgery documents
• Organize labs received into patient files & communicate results with doctors
• Schedule intern and extern requests for veterinary students as needed
• Client hospitality: stock/clean coffee area & bake frozen cookies, make sure clients waiting for patients are comfortable.
• Must have general knowledge/experience working with small / large animals
• Other clerical & assistant duties as assigned

• Lift and/or carry up to 40 pounds from floor level and above as needed.
• The ability to work in a stationary position at a computer for long periods of time.
• Must be able to grasp, hold, and manipulate objects
• Possess vision abilities to detect, observe and assess, including close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus
• Potential for exposure to zoonotic diseases

You’ll Grow With Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

●    Our vast, diverse, and free library of continuing education courses - ThriveU
●    Live, virtual interactive workshops to develop valuable leadership skills 
●    A program to designed to teach you the fundamentals of running a pet hospital 
●    Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
●    Scholarship opportunities and tuition reimbursement  

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

●    Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
●    Top quality medical, dental, and vision insurance plus health savings account and flexible spending account 
●    Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
●    Generously subsidized backup and ongoing care support for children, adults, and pets
●    Mental health benefits including coaching and therapy sessions
●    401k with employer contribution and no waiting period
●    Continuing education and development support through our library of free CE courses and paid time off to complete
●    Scholarship opportunities and student loan support program
       and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.