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Veterinary Receptionist - job 2 of 2

Veterinary Receptionist

Full-Time

Natick, MA

Thrive Natick is looking for a full time Veterinary Receptionist to join our team as part of the Thrive Pet Healthcare community.

At Thrive Pet Healthcare Natick, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

As a Veterinary Technician, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life-changing work will range from the hands-on care of facilitating outpatient treatments and performing laboratory tests, to surgery assistance, to support services including admitting and discharging patients.

Experience & Skills Requirements:

Experience in a veterinary setting highly preferred

at least 6 months of customer service experience

Role Responsibilities:

Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.

Answer client inquiries by phone and email in a polite and professional matter
Ensure open communication about pets condition between clients and DVMs/LVTs
Process payments on various systems and handle cash
Ensure the maintenance of accurate and up to date pet medical records
Use problem solving skills to decipher drawer discrepancies
Ensure all items dispensed are as ordered by DVMs
Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.

Assist in maintaining relevant, comprehensive medical records with the support of practice systems.

Obtain relevant health history and information from clients and maintain medical charts.

Be willing to guide, mentor, and support fellow team members.

About the Hospital

Thrive Natick is a general practice located in Natick, MA focusing on primary care for canines and felines. Our hospital has a welcoming environment and a loyal client base. We pride ourselves on transparency and good medicine.

We are open Monday - Friday 8 am to 6pm and Saturday 8 am to 4 pm.

Serving Natick, Framingham, Wellesley

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Competitive pay

401(k) with employer match

Mental health resources, including 24/7 access to Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Employer-sponsored childcare and elder care

Personalized care for every family-forming journey

Discretionary funds and FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

Our vast, diverse, and free library of continuing education courses - ThriveU

Live, virtual interactive workshops to develop valuable leadership skills

A program to designed to teach you the fundamentals of running a pet hospital

Scholarship opportunities and tuition reimbursement

Move into any specialty, hospital type, or environment – across the nation.

Leadership training for a thriving and long career in the veterinary profession.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19 - $22/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. 

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

Thrive Pet Healthcare Glassdoor Company Review

3.4

Thrive Pet Healthcare DE&I Review

3.3

CEO of Thrive Pet Healthcare

Tad Stahel

Approve of CEO

By Thrive Pet Healthcare

We aim to revolutionize veterinary care for pets and the people who love them through the world’s most trusted, innovative, and connected pet healthcare network.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Pet Care & Veterinary

TEAM SIZE