Job details

Lead Veterinary Client Service Representative

Lead Veterinary Client Service Representative

Full-Time

Manchester, Connecticut

Manchester Veterinary Clinic is looking for a Lead Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

At Manchester Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

As a Lead Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. A Lead CSR serves as a work leader to schedule, monitor, and facilitate optimal Front Office workflow, while providing exceptional client service with a focus on communication and efficiency. The Lead CSR works closely with other members of Leadership for overall clinic health, training and growth.

Experience & Skills Requirements:

Knowledge of general veterinary office practices and procedures, CSR duties and telephone techniques

Clinical experience as a veterinary CSR Required

Leadership background strongly preferred but not required

High School Diploma or equivalent

Role Responsibilities:

Leadership and Management

Directs CSRs in their performance of a variety of clerical and public-contact duties
Delegates duties to each employee to ensure that daily tasks are accomplished
Recognizes non-routine or unusual situations and refers them to the Practice Manager or Medical Director, along with recommended solutions.
Assists the Medical Director and Practice Manager in developing programs to improve the morale of the CSR team
Meets regularly with the Practice Manager and Medical Director to discuss CSR staff performance, hospital goals, milestones and potholes.
Oversees the screening and assembly of veterinary records and files, ensuring they are properly entered into the PMS
Directs on-the-job training to develop CSR's skills
Explains the nature and basis for hospital personnel policies and procedures to the CSR team and clients as necessary
Serves as liaison between CSR team and management
Monitors reception staff hours and obtains overtime approval from Practice Manager
Assists with emergency scheduling as needed.
Accounting
Performs and oversees the posting of daily transactions and hospital invoices, including mailing statements
Assists Practice Manager to collect on past-due accounts
Assists the Practice Manager in making bank deposits, watching daily increases in accounts receivable, and performing other duties as assigned
Manages accounts receivable, notifying Practice Manager when an account hasn't been paid in 30 days

About the Hospital

Manchester Veterinary Clinic is a general practice located in Manchester, CT focusing on primary care for cats and dogs. Our hospital has a lively work environment and a loyal client base.

We are open Monday - Thursday, 8:30am to 6pm and Friday from 8:30am to 5pm

Serving Manchester, East Hartford, Bolton, Coventry and South Windsor

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Competitive pay

401(k) with employer match

Mental health resources, including 24/7 access to Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Employer-sponsored childcare and elder care

Personalized care for every family-forming journey

Discretionary funds and FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

Our vast, diverse, and free library of continuing education courses - ThriveU

Live, virtual interactive workshops to develop valuable leadership skills

A program to designed to teach you the fundamentals of running a pet hospital

Scholarship opportunities and tuition reimbursement

Move into any specialty, hospital type, or environment – across the nation.

Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

Thrive Pet Healthcare Glassdoor Company Review

3.4

Thrive Pet Healthcare DE&I Review

3.3

CEO of Thrive Pet Healthcare

Tad Stahel

Approve of CEO

By Thrive Pet Healthcare

We aim to revolutionize veterinary care for pets and the people who love them through the world’s most trusted, innovative, and connected pet healthcare network.

54 jobs

MATCH

Calculating your matching score...

FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Pet Care & Veterinary

TEAM SIZE