Solution Architect - Service Cloud

The Solution Architect - Service Cloud at Thunder is responsible for leading the design and implementation of Salesforce Service Cloud solutions. This role entails conducting business and technology analysis, collaborating with clients to align the architecture with their business goals, and managing project deliverables and team dynamics. You'll act as a liaison between clients and the Thunder team, ensuring that all solution designs meet the necessary acceptance criteria.

Candidates seeking the Solution Architect - Service Cloud role at Thunder should have 4-6+ years of consulting experience within the Salesforce ecosystem. Significant expertise with various Salesforce products, especially Service Cloud, is essential. Experience leading engagements and serving as a primary contact with offshore partners is also highly desirable.

At Thunder, we believe in fostering continuous growth for our employees. Solution Architects are encouraged to hold active Salesforce certifications and pursue additional certifications on emerging technologies. This aligns with our goal of encouraging personal development while enhancing the company’s capabilities in delivering top-notch Salesforce solutions.

Teamwork is fundamental in the role of a Solution Architect - Service Cloud at Thunder. You will collaborate with technical architects, sales teams, and client stakeholders to develop robust solutions. Our hybrid approach combines onshore and offshore teams to promote diverse problem-solving and project delivery success, ensuring a cohesive working environment.

Thunder promotes a flexible and inclusive work environment, allowing Solution Architects to work remotely from anywhere in the U.S. This structure supports a work-life balance while fostering collaboration through digital tools. At Thunder, the commitment to diversity and equity enhances team dynamics and project outcomes, making for a welcoming atmosphere.

Highlight the specific Salesforce Service Cloud projects you’ve worked on, emphasizing your role in designing solutions and delivering results. Share how you collaborated with clients to meet their needs and led initiatives from start to finish.

Discuss the importance of communication and setting clear boundaries early in the project. Describe how you establish regular check-ins, share progress updates, and adjust as necessary to keep all stakeholders aligned.

Explain the frameworks or methodologies you have experience with, such as Agile or Waterfall. Share an example of how you applied these methodologies to develop a specific solution within the context of Salesforce.

Talk about your background in CRM, focusing on your understanding of relevant business processes. Illustrate how you leverage this knowledge to advise clients effectively and shape solutions that drive productivity.

Share a specific instance where you encountered a technical or client-related challenge. Discuss the strategies you employed to navigate the situation, what you learned, and the positive outcome that resulted.

Emphasize communication and collaboration tools that facilitate coordination across locations. Mention your ability to bridge cultural differences and maintain team motivation and cohesion, especially when dealing with time zone variances.

Describe your approach to prioritization, which may include assessing project deadlines, resource availability, and the potential impact of each task. Tools such as task management software or sprint planning might be part of your strategy.

Discuss how you view documentation as essential for ensuring all stakeholders are informed. Mention how thorough documentation helps in onboarding new team members and creates a resource for future reference.

Share your strategies for continuous learning, such as following Salesforce blogs, attending webinars, or participating in user groups. Mention any certifications or courses you've completed to further your expertise.

Reflect on your admiration for Thunder's mission and values, especially regarding inclusive hiring practices. Discuss how the role aligns with your career goals and how you hope to contribute to the team.