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Job details

Ticket Office Coordinator

SUMMARY: This Position will Support and assist the Ticket Supervisors and Directors of Ticketing with the daily ticket office operations.

DUTIES AND RESPONSIBILITIES

Support New England Patriots and New England Revolution ticket operations through processing, tracking, distribution and more.
Utilize ticketing systems to process, track and complete requests.
Partner with internal stakeholders on the creation and sales of ticketed events such as Away Game Trips and Viewing, Draft Party, Draft Preview.
Deliver customer service by responding to incoming ticket office inquiries and cases in CRM Platform
Partner with CRM Team on new initiatives and brainstorming best practices for ticketing and customer service.
Responsible for sales of event parking including setting up manifest and inventory, and partnering with internal stakeholders on scanning set up and ticket validation.
Compilation of post event reports and monthly/quarterly reports including inventory management, waitlists and game sales.
Partner with ticket office staff and leaders to deliver exceptional customer service on event days.
Special Projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

Experience with Ticketmaster Host, TM1, Archtics, Entry systems
Requires 1-3 years ticketing operations experience.
1-3 years’ experience in Customer Service
Prior experience supervising staff.
Excellent written and verbal communication skills
Strong written and verbal communication skills
Strong Customer Service skills
Ability to work under pressure.
Ability to work with several deadlines.
Knowledge of Ticketmaster, Archtics, TM1 systems
Ability to work a busy event schedule including nights and weekends

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
The employee frequently is required to talk or hear
The employee is occasionally required to reach with hands and arms
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

Normal office environment
Fast paced box office with moderate noise level on event days

CERTIFICATES, LICENSES, REGISTRATIONS

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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CEO of The Kraft Group

Robert K. Kraft

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By The Kraft Group

The Kraft Group is a major player in the world of business. As a holding company with the network and capital resources of a large global corporation, our interests are diverse and concentrated in five specific areas: paper/packaging manufacturin...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Foxboro, MA

DATE POSTED

August 5, 2023