Senior Promotion Operations Officer

The Senior Promotion Operations Officer at TMGM is responsible for managing the entire lifecycle of promotional operations. This includes reviewing promotion applications, setting up client accounts according to promotion requirements, and providing stakeholders with advice regarding promotions. Additionally, the officer will organize and analyze large amounts of promotion-related data, support the marketing team in measuring campaign effectiveness, and maintain clear Standard Operating Procedures (SOP) documentation.

For the Senior Promotion Operations Officer position at TMGM, candidates should ideally possess at least 2 years of experience in an operations team within the CFD or financial sectors. Essential skills include strong project management abilities, meticulous attention to detail, advanced Excel proficiency, and excellent collaboration skills. Being bilingual in English and Mandarin is also a requirement to communicate effectively in our diverse workspace.

At TMGM, the well-being of our employees is a top priority. For the Senior Promotion Operations Officer, this includes access to our Flexible Spending Account (FSA) for various health and wellness needs, a dynamic workplace culture with engaging team-building activities, and generous milestone anniversary gifts that are provided as they celebrate time with us. We believe in nurturing our team members both personally and professionally!

The onboarding process for a Senior Promotion Operations Officer at TMGM is designed to ensure a smooth transition into the role. New hires will receive comprehensive training tailored to the specific duties of their position, including understanding the various promotion processes, using our systems effectively, and collaborating with different departments. We prioritize equipping our employees with the knowledge and tools they need to succeed.

At TMGM, we are dedicated to the growth of our team members. For a Senior Promotion Operations Officer, there are numerous opportunities for advancement. Our commitment to professional development includes annual training opportunities, mentorship from experienced colleagues, and a culture that promotes internal mobility. High performers can expect to take on greater responsibilities or even leadership roles as they progress.

When discussing your experience, focus on specific roles and responsibilities you've had in managing promotional operations. Highlight any successes you've had in improving processes or increasing efficiency, and be sure to mention any tools or software you’ve used, especially those relevant to data management and analysis.

Emphasize your methods for maintaining accuracy, like double-checking work or using validation checks in spreadsheets. Discuss any specific processes or software tools you employ to minimize errors, as well as your own personal approach to staying organized.

Describe a systematic approach to identifying the error, correcting it, and communicating with all affected stakeholders transparently. Stress the importance of learning from mistakes to improve future processes.

Share examples of successful collaboration, such as holding regular meetings, utilizing shared tools for project management, or establishing clear communication protocols. Show how you're proactive in integrating feedback and suggestions from various departments.

Provide a specific example that details the issue, the solution you implemented, and the outcomes that followed. Discuss how your solution improved efficiency and any metrics that demonstrate the positive impact of your changes.

Discuss your prioritization methodology, such as assessing urgency versus importance, and any tools or techniques you use for project management. Mention how you communicate with your team to ensure alignment on priorities.

Explain how you collect and analyze client feedback to improve promotional processes. Provide an example of a change implemented as a direct result of client feedback and how it benefited both the client experience and operational efficiency.

Express your enthusiasm for working at TMGM, connecting your skills and experiences to the job description. Highlight what excites you about the company’s commitment to innovation, client empowerment, and its dynamic workplace culture.

Consider focusing on attributes like teamwork, communication, problem-solving skills, and reliability. Share anecdotes from past experiences that illustrate these qualities in action.

Discuss specific advanced Excel functions or features you are proficient in, such as VLOOKUP, pivot tables, or data visualization tools. Illustrate how these skills could streamline tasks related to managing promotions and analyzing promotional success.