Principal Product Manager- Enterprise

The Principal Product Manager at Toast plays a crucial role in shaping the product roadmap for our enterprise customers, ensuring that features and integrations deliver exceptional value. They work closely with engineering, design, and various cross-functional teams to tackle complex technology challenges, providing insights and guidance that enhance product offerings.

To be considered for the Principal Product Manager position at Toast, candidates typically need 5+ years of product management experience, particularly at a senior level. A solid understanding of enterprise software development, strong program management skills, and effective communication abilities are also essential. Experience working with enterprise customers in the restaurant and hospitality industry is highly valued.

The work environment for Principal Product Managers at Toast is collaborative and flexible, embracing a hybrid model that allows for both remote work and in-person collaboration, especially for those based in Boston. This creates a strong culture of connection, enabling managers to engage fully with their teams and stakeholders.

Toast is committed to fostering professional growth by offering a supportive environment where Principal Product Managers can thrive. With access to mentorship, continuous learning opportunities, and cross-departmental collaboration, Toast ensures that its employees can evolve their skills and advance their careers while making a tangible impact on the restaurant industry.

The salary range for the Principal Product Manager- Enterprise role at Toast is between $155,000 and $248,000 USD, depending on the skills and experiences of the candidate. In addition to a competitive salary, Toast offers a comprehensive total rewards package, which includes cash compensation, equity, benefits, and bonuses.

Discuss how you've been involved in creating and maintaining product roadmaps, specifically for enterprise software products. Highlight any methodologies you used, such as agile, and detail specific examples where your roadmap led to significant business outcomes.

Explain your approach to prioritization, such as using frameworks like MoSCoW or the Kano model. Provide examples of how you balanced stakeholder needs, customer feedback, and technical feasibility to make informed decisions.

Use the STAR method (Situation, Task, Action, Result) to clearly articulate a specific challenge you faced, how you approached it, and the positive outcome it yielded, emphasizing the importance of communication and relationship building.

Share your techniques for gathering customer feedback, such as interviews or surveys, and how you translate that feedback into actionable product requirements while ensuring alignment with organizational goals.

Provide an overview of your involvement in various stages of the software development life cycle, from ideation to delivery. Mention how you collaborated with engineering teams and any tools or methodologies that facilitated that collaboration.

Detail the metrics or KPIs you track post-launch, such as user engagement, retention rates, or revenue growth. Explain how analyzing these metrics has informed future iterations of your products.

Emphasize the necessity of clear, concise communication in product management. Discuss strategies you've employed, such as regular updates, stakeholder meetings, and documentation practices to keep everyone informed and engaged.

Discuss methods you use to engage with enterprise customers, understand their challenges, and articulate their needs internally. Mention how you balance advocacy with technical and strategic constraints.

Share industry-specific challenges you’ve faced, such as navigating complex stakeholder landscapes or longer sales cycles, and how you've successfully addressed these challenges through your approach to product management.

Talk about your methods for continuous learning, such as attending industry conferences, subscribing to relevant publications, or participating in professional networks, emphasizing your proactive approach to staying informed and relevant in the field.