Job details

Customer Success Lead

Topsort, a rapidly growing tech startup, is seeking a motivated Customer Success Lead to join our team in Boston. We offer a dynamic work environment with career support and opportunities for growth.

Skills

Previous experience in platform-oriented account management or customer success
Strong strategic and analytical sales approach
Experience in retail media preferred
Ability to work in a hybrid model

Responsibilities

Develop and maintain extraordinary relationships with customers
Act as a sales guide for customer-facing employees
Serve as the point of escalation for critical customer issues
Run QBRs and regular meetings with account list
Represent Topsort at industry events as a technology expert
Create customer deliverables suitable for various constituents
Provide input into Customer Success org development and revenue growth

Education

Bachelor’s Degree in Computer Science, Information Technology, or related fields
Master’s degree is a plus

Benefits

Employee Stock Option Plan
Dynamic work environment
Career support and opportunities for growth
In-person offsite gatherings
Management training program

To read the complete job description, please click on the ‘Apply’ button

Topsort Glassdoor Company Review

3.3

Topsort DE&I Review

3.9

CEO of Topsort

Unknown name

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By Topsort

Leading the transition to cookie-less advertising and transforming retailers and marketplaces into top ad networks with our AI-powered retail media tech stack

4 jobs

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FUNDING

Seed

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

201-500

LOCATION