Tour Product Operations Manager

The Tour Product Operations Manager will be the day-to-day contact for our tour partners, including attending regular partner calls, managing tour product positioning across our websites, and negotiating exclusive offers. You will be tasked with optimizing and expanding our tour partnerships to maximize the value of our efforts to our members, as well as drive results aligned to our internal business objectives around sales, conversion, and revenue.

This is a manager-level role that requires strong relationship and communication skills.

Responsibilities:

• Manages tour supplier relationships, special offer and product promotion procurement
• Works with Product Operations Administrator to build tour promotional content within Compass system
• Leads initiatives to ensure tour product is displaying across platforms and co-brands with correct content & pricing
• Works to grow tour revenue and co-op marketing funding by an incremental amount (TBD)
• Provides specific tour product and content direction to the marketing team for key initiatives
• Acts as key liaison with our tour supplier contacts to gain and share insights on market trends, obtain brand announcements, and negotiate marketing opportunities
• Monitors and reports on tour sales activity and marketing initiatives
• Acts as liaison with tour suppliers and internal arrivia staff to help resolve any escalations for service or customer issues
• Monitor external tour and travel trends and make recommendations to adjust or react to current events and conditions
• Completes all other duties and tasks as assigned

Requirements:

• Bachelor’s degree, or an equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to successfully perform the essential functions of the position
• Minimum 3 years of work experience in account / relationship management
• Ability to work both independently and cross-functionally to achieve goals
• Ability to thrive in a multi-tasked and fast-paced environment
• Enthusiastic and adaptable
• Outstanding communication skills, both written and verbal
• Proactive attitude
• Detail oriented
• Exceptional time management skills
• Responsible, reliable, and trustworthy
• Ability to work both independently and as part of a team
• Excitement about the future of selling travel

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here at arrivia we…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best