Administrative Customer Support Specialist Hybrid Schedule

DESCRIPTION

Tower Water is seeking a self-motivated and positive office admin to join our team. This is a full time role with a great benefits package. This position is responsible for providing administrative support for technical account managers, sales department and our leadership team.

The right person will display the following values:

• Have a can-do attitude
• Be reliable to a fault
• Is responsive to customer and employee needs
• Understands the value of reputation
• Exhibit passion for what you do, task in front of you, for your team

Tower Water in Somerset, NJ. Our company provides Water Treatment Services to a large (and growing!) number of clients, based mostly in the New York City Metropolitan area. We are a small, friendly office where each person performs a variety of tasks. Each admin owns some faction of the company process which they are the “go to person” for.

Job responsibilities include but are not limited to:

• Prepare and review contracts, agreements, amendments and purchase orders
• Review and proofread reports and documents before sending to clients
• Create, update and maintain client information in several databases
• Answer phones, take messages, and transfer calls.
• Filing, faxing, mailing, etc.
• Organize and schedule meetings.
• Produce e-mails, reports, letters, forms and SOPs.
• Respond to insurance requests from clients.
• Teamwork is a must - willingness to communicate with the administration team.
• Some responsibilities may change in accordance with Tower Water business operations

• Complete company required trainings
• Other tasks based on company needs.

The right person should have the following experience:

• 2+ years as an administrative or customer service professional
• 2+ years of experience with Intuit QuickBooks
• High School Diploma or GED Equivalent
• Proficient in MS Office (Outlook is a must)
• Experience in day-to-day bookkeeping tasks such as processing payments, reconciling accounts, invoicing, etc.
• Update and maintain several databases
• Computer-savvy, with fast and accurate typing.
• Passionate, well-spoken and reliable.
• Organized and able to multitask; can successfully balance deadlines and projects at any given time.
• Efficient and productive with strong prioritization skills.
• Able to take direction and complete tasks independently from multiple supervisors
• Work speed must be consistent with other personnel after 6–8-week training period
• Excellent interpersonal skills and exemplifies the Tower Water values
• Attention to detail and problem-solving skills

• Hourly rate of $19-$20 based on experience
• Medical, dental and vision benefits with generous employer contributions
• 401k with 4% matching.
• 10 vacation and 5 sick days per year with progressing vacation based on years of service
• 8 paid holidays
• Pretax benefits such as FSA or HSA accounts
• Company paid life insurance and short-term disability coverage
• Laptop, phone and monitor for home use
• Quarterly conversations with your manager
• All staff meetings and fun events
• Additional benefits through our PEO
• After training, there will be remote work options with 3 days on site and 2 days remote
• You will have access to our Employee Assistance Program and our training database

Tower Water is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.