Business Analyst (A25)

As a Business Analyst at Trail Appliances, your main responsibilities include analyzing current business functions, gathering information, and evaluating risks and challenges. You will coordinate with various departments to document and analyze business requirements, propose improvements to operational workflows, and participate in user acceptance testing. Your role is crucial in helping shape future business strategies with the implementation of Microsoft Dynamics.

To qualify for the Business Analyst position at Trail Appliances, you should have at least a degree or a relevant certification, along with a minimum of 5 years of technology-related experience. Strong analytical and business processing skills, along with excellent communication abilities with both technical and non-technical stakeholders, are key qualifications we seek in candidates.

Trail Appliances supports the professional development of its Business Analysts through various initiatives, including professional development programs and career progression opportunities. Employees are encouraged to stay current with industry best practices and may have access to resources that aid in enhancing their skills in areas such as business process mapping and ERP system implementations.

A Business Analyst working at Trail Appliances should be familiar with Microsoft Dynamics or similar ERP/CRM offerings. Additionally, knowledge of Microsoft technologies such as Azure DevOps, the Power platform, and Visio can enhance your performance in the role. Familiarity with business process mapping and UI/UX design principles would also be beneficial.

As a Business Analyst at Trail Appliances, you can expect a range of benefits including paid time off, generous employee discounts, and an employee recognition program. Additionally, you will enjoy extended health care and dental coverage, discounts on gym memberships, and a supportive work environment that prioritizes your professional growth and well-being.

When gathering business requirements, I prioritize engaging various stakeholders to ensure a comprehensive understanding of their needs. I use interviews, surveys, and collaborative workshops to gather insights, document requirements clearly, and validate them with stakeholders. This ensures that all perspectives are included in the final analysis and helps in aligning business goals with technological solutions.

Handling ambiguity requires a methodical approach. I break down larger issues into manageable tasks, conduct research, and consult with relevant stakeholders to clarify unclear aspects. By applying analytical tools and techniques, I can better understand gaps and uncertainties, leading to effective solutions even in fluid environments.

In my previous roles, I have extensively used process mapping techniques to visualize and analyze existing workflows. By identifying bottlenecks and inefficiencies, I present solutions that enhance operational effectiveness. I utilize tools such as Visio to create clear process diagrams that can be easily understood by both technical and non-technical stakeholders.

To ensure effective communication, I focus on simplifying complex technical jargon into common language that stakeholders can easily understand. Regular check-ins and updates foster transparency and engagement, and I make sure to be approachable so that team members feel comfortable seeking clarifications on any issues.

In a previous position, I led a business transformation project that involved implementing a new ERP system. I coordinated efforts across departments, documented requirements, and facilitated training sessions to ensure smooth adoption. By actively involving stakeholders throughout the project, we achieved operational efficiency and quickened the transition, receiving positive feedback on the results.

Prioritizing competing projects involves assessing their urgency, impact, and alignment with overall business objectives. I use project management tools to track tasks and deadlines and engage with stakeholders to understand their needs. By communicating transparently and making adjustments when necessary, I can ensure that the most critical projects receive timely attention.

Data analysis plays a significant role in my work as it provides the evidence needed to inform decision-making. By analyzing trends and metrics, I can identify areas for improvement, evaluate the success of implemented solutions, and make data-driven recommendations that align with business goals.

Change management is vital for successful project implementation. I approach it by involving stakeholders early on and ensuring they understand the benefits of the change. I develop communication plans and training sessions that help ease the transition for users. By addressing concerns and fostering a supportive environment, I guide teams through the change smoothly.

I have played a key role in both system testing and user acceptance testing phases in prior projects. I collaborate closely with IT teams to develop test plans and scripts, ensuring that all functionalities align with business requirements. I also facilitate UAT sessions, gathering feedback to refine solutions before full-scale implementation.

I am excited about the opportunity to work as a Business Analyst at Trail Appliances due to its strong commitment to customer experience and innovation. I admire your entrepreneurial spirit and am eager to contribute my skills in driving transformative projects that not only enhance business operations but also positively impact customers’ experiences.