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Training Manager

CWS Purpose: “Enhancing Lives the CWS Way”

CWS Values:

Honoring Our Word. Do what you say you will do.

Employ thoughtful and careful consideration when making a commitment.

Take ownership of your commitment.
Follow through on promises consistently.

Ethical Dealings are Paramount. Do the right thing all the time, every time.

Be open and honest in all situations, especially when it’s difficult to be so.

Respect confidentiality and protect privacy.
Put other employees, residents, and investors before yourself.
Charge fair and appropriate fees to our investors.

A Respect for People Treat others the way you want to be treated.

Use honest, thoughtful, and specific communication.

Be responsible for how you are heard.
Be transparent and inclusive.
Share information timely and consistently.
Have empathy — search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents and investors in a company designed for the long term.

Promote mindful spending.
Be efficient.
Be forward thinking.
Grow with courage.
Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. CARE.

Go above and beyond.

Get after it.
Hold yourself and each other accountable.
Inspect what you expect.
Communicate what matters most.
Delight the customer.

Department Purpose: To equip new and existing team members with skills and knowledge necessary to effectively do their job.

What You Will Do

As Training Manager, you will be responsible for supporting training and development needs for 800+ team members in a variety of roles. Primary areas of focus include collaborating with departments to source, design, and develop new training assets and existing materials. This position reports to the Vice President of Training.

Align with and positively influence the CWS Culture

As a company leader, embody and promote the CWS Purpose and Values.
Role model the behavior, communication, and professional conduct that you expect from other CWS team members.

Use the ADDIE model to:

Create engaging classes designed to maximize retention among adult learners.

Develop training outlines based on knowledge or skill gap analysis.
Ensure each training class clearly outlines the objectives, exercises or activities, and media needs within the lesson plan.
Assess the efficacy of training through knowledge checks, participant surveys, and other forms of evaluation which measure retention or behavioral changes after the class.

Be proficient in the following subjects:

Facilitate both in-person and web-based courses in a dynamic and engaging way.
Demonstrate competency when creating in-person, hybrid, or on-demand courses.
Effectively source content from online learning libraries such as YouTube or LinkedIn Learning.
Skillfully select the best delivery method depending on class objectives.
Contribute to the learning library by preparing accurate written assets. Examples include job-aids, job guides, tip sheets, FAQs, flow charts, and step-by-step instructions.
Create pre-recorded modules using a variety of tools.

Use the Learning Management System (LMS) to:

Organize education, certificates, and activities.
Regularly and routinely ensure information in the LMS is up to date.
Record participant attendance, test scores, and individual development plans as needed.

Effectively collaborate within CWS by:

Identifying training needs based on new initiatives, implementations, company, operational, or departmental objectives, and deficiencies in existing curricula.

Regularly reviewing training assets for accuracy.
Revising training materials as needed in concert with the Vice President of Training.
Working with Property Management, Human Resources, Marketing, Facilities Maintenance, Risk & Safety, and other departments to identify knowledge or skill gaps, learning objectives, and training to address ever-changing needs.

Qualities

Team oriented
Optimistic and encouraging mindset
High emotional intelligence
Excellent oral and written communicator
Skilled presenter
Active listener
Patient

Requirements

Bachelor’s degree desired, not required
3+ years of experience in a training or education role
Sample of work
Experience interacting with team members at all levels of an organization

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

CWS Apartment Homes Glassdoor Company Review

3.9

CWS Apartment Homes DE&I Review

No rating

CEO of CWS Apartment Homes

Gary Carmell

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By CWS Apartment Homes

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a prod...

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FUNDING

Private

INDUSTRY

Real Estate

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Austin, TX

DATE POSTED