Job details

Senior Workforce Management Analyst

Who we are

Transcarent is the One Place for health and care. We cut through the complexity, making it easy for people to access high-quality, affordable care. With a personalized app tailored for each Member, an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions, Transcarent eliminates the guesswork to confidently guide Members to the right level of care. We take accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs. At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for our offering.

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

About this role

The Senior Workforce Management Analyst will play a critical role on the Workforce Management (WFM) team supporting our operational partners by driving staffing strategy and executing through volume forecasting, modeling, capacity planning, scheduling, real time management, and reporting and analytics.

In this role you are expected to have advanced knowledge in all WFM best practices and deliver results through data-driven analysis and timely execution. We are seeking a specialist who will work effectvely with stakeholders, create tactical plans, and execute them either directly or through others, for all areas of the team’s responsibilities.

You will contribute to the management of all tools and processes in the team and play a key role in delivering larger company objectives.

What you’ll do

Drive staffing strategy. Dig deep into disparate sources to model detailed staffing and hiring plans. Work with Finance, Training, and Operations stakeholders to optimize models and be a trusted advisor to our partners. We are seeking your recommendations.
Provide WFM expertise. Use your experience and implement best practices across all of our processes and continuously improve our delivery to surpass company objectives.
Scale the data function for WFM. You must be comfortable with hands on data mining and reporting to take us beyond the status quo to deliver key insights to our stakeholders.
Deliver the goods. Timely delivery of forecasts, plans, reports, and analysis is essential while supporting all scheduling and real time functions.

What we’re looking for

5+ years in a Workforce Management role, with bias towards Contact Center or Healthcare experience
Advanced knowledge of workforce management theory and best practice
Ability to apply quantitative analysis techniques including statistical modeling
Experience with Calabrio (or similar WFM platform)
Microsoft Excel expert
Hands-on experience managing data and reporting, including experience with SQL and Tableau
Ongoing focus on accuracy, maintaining data integrity by identifying and resolving data quality issues to ensure accurate reporting from all data sources
Excellent analytical, communication, and organizational skills
Experience in a fast-paced environment that requires independent time management, task prioritization, experience identifying problems and working towards solutions
Must be willing to support a 24/7 operation and work with stakeholders across time zones and occasionally work a flexible schedule

Nice to have

Bachelor’s degree preferred, concentration in business/engineering/statistics/finance Lean and Six Sigma experience
Industry certifications

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Transcarent Glassdoor Company Review

3.5