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Assistant Branch Manager

Hiring Immediately - Assistant Branch Manager 
 
Transdev Services, Inc. is seeking an Assistant Branch Manager for its Boston Public Schools transportation contract.  The ideal candidate will be responsible for all Drivers, Dispatchers, and Supervisors assigned to the facility. 
 
Come join the largest private-sector operator of public transportation in North America - one that cares about its employees, passengers, and their communities.
 
Why Work With Us? 
  • $75,000.00 annual pay rate!  (exempt) 
  • Full time employment with work year-round – not just during the school year! 
  • Medical, Dental and Vision! 
  • Short term/long term disability and life insurance! 
  • Holiday pay! 
  • Paid time off! 
  • 401(K) with a Company match! 
  • Employee assistance program! 
  • Ability to advance your career! 
Responsibilities: 
  • Supervises day-to-day operations and administrative activities by providing liaison between client and company.
  • Facilitates problem solving between departments and resolves employee grievances.
  • Coordinates the scheduling of Dispatchers, Supervisors, and Drivers in the Operations Department.
  • Interacts with the unions representing the employees with the goal of positive interaction.
  • Monitors operations and coordinates the delivery of service with the Branch Manager and Assistant General Managers.
  • Ensures that service to Boston Public Schools remains on schedule and professional.
  • Issues discipline.
  • Assigns employee’s duties as needed.
  • Performs other duties as assigned.
Education, Licensing, and Certifications Required:
 
  • A high school diploma or equivalent (G.E.D.).
Education, Licensing, and Certifications Preferred:
  •  A Bachelor’s Degree preferred.
 
Experience Required: 
  • A minimum of 4 years of management experience.
    OR
  • A minimum of 2 years of passenger transportation management or supervisory experience.
    Experience Preferred:
    • Passenger transportation experience preferred.
    • School Bus transit experience preferred.
    Skills and Knowledge Required: 
    • Comprehensive knowledge of public management and organization theories, principles, practices, and techniques.
    • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
    • Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation.
    • Ability to analyze a variety of complex administrative problems to make sound recommendations for their solutions and to prepare working procedures.
    • Ability to work effectively with labor unions.
    • Excellent written and oral communication skills.
    • Excellent customer service and interpersonal skills.
    • Must be able to demonstrate poise, tact, diplomacy, and possess good judgment and discretions.
    • Proficient with Microsoft Word, Excel and PowerPoint programs.  Ability to achieve competency with proprietary and transit-related software.
    • Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives.
    • Must be detail oriented and possess effective time management skills.
    • Ability to work with employees to resolve issues, to enhance their professional growth, and to ensure safety compliance.
    • Travel requirement (as a percent):  <10% travel between property locations and for meetings.
    Pre-Employment Requirements: 
    • Must pass a drug test, a criminal background check including fingerprinting, and other background screenings.
    Physical Requirements: 
     
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    • Considerable use of the arms, repetitive hand-wrist motion; and much walking, stooping, reaching, climbing, lifting, balancing, and handling of materials.
    • Must be able to work shifts or flexible work schedules as needed.
    • 80% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
    • 20% of work is accomplished outdoors in various weather conditions, on or near vehicles.
    • Indoor work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
    • May be required to lift up to 50 pounds.
    • Exposure to heavy traffic areas while performing the duties of the job.
    • Exposure to considerable amounts of dust, vehicle fumes and noise.
    • Must be able to travel for Company training, meetings, or support missions.
     
    Work Environment: 
     
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee may be exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to fumes or airborne particles.  The noise level in the environment is moderate.
     
    The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.
     
    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   
      
    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ  
      
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
     
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
     
    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
    Drug-free workplace
     
    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
     
    California applicants:  Please Click Here for CA Employee Privacy Policy.
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    Average salary estimate

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    What You Should Know About Assistant Branch Manager, Transdev

    Are you ready to take the next step in your career? Join Transdev Services, Inc. as an Assistant Branch Manager and be part of a team that supports the vital transportation needs of Boston Public Schools. In this dynamic role, you'll be supervising drivers, dispatchers, and supervisors, ensuring everything runs smoothly on a daily basis. This is your chance to work with the largest private-sector operator of public transportation in North America, a company that truly values its employees, passengers, and community. You'll enjoy a lucrative pay rate of $75,000 annually, along with a suite of benefits including medical, dental, and vision coverage, as well as paid time off and a robust 401(K) plan. The Assistant Branch Manager is not just about managing people; it’s about facilitating problem-solving, scheduling operations, and interacting with employees and unions to create a positive work environment. In addition, you will coordinate with the Branch Manager to ensure service is reliable and on schedule. If you have at least four years of management experience, a keen ability to navigate complex situations, and an enthusiasm for enhancing team performance, we want to hear from you! Step up and become a key player at Transdev – where your commitment to safety and excellence will make a real difference in our communities. Apply today and embark on a fulfilling career journey with us!

    Frequently Asked Questions (FAQs) for Assistant Branch Manager Role at Transdev
    What are the main responsibilities of an Assistant Branch Manager at Transdev Services, Inc.?

    As the Assistant Branch Manager at Transdev Services, Inc., you'll oversee daily operations, including supervising drivers, dispatchers, and other team members. Your role involves facilitating communication between clients and the company, resolving employee grievances, and ensuring that the transportation service to Boston Public Schools is punctual and professional.

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    What qualifications do I need to become an Assistant Branch Manager with Transdev Services, Inc.?

    To qualify for the Assistant Branch Manager position at Transdev Services, Inc., a high school diploma or equivalent is required. A preferred Bachelor’s degree and at least four years of management experience, or two years in passenger transportation management or supervision, will give you an edge as a candidate.

    Join Rise to see the full answer
    What benefits does Transdev Services, Inc. offer to Assistant Branch Managers?

    Transdev Services, Inc. offers a competitive salary of $75,000 annually, along with a variety of benefits for Assistant Branch Managers. These include medical, dental, vision insurance, life and disability coverage, holiday pay, paid time off, and a retirement plan with company matching. Additionally, opportunities for career advancement are part of what makes working with Transdev rewarding.

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    What type of work environment can I expect as an Assistant Branch Manager at Transdev Services, Inc.?

    The work environment for the Assistant Branch Manager position at Transdev Services, Inc. is a mix of indoor and outdoor duties. You will work primarily in an office setting but may also be outdoors in various weather conditions. With responsibilities involving walking and physical tasks, you can expect a dynamic workplace that encourages employee engagement.

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    How important is experience in passenger transportation for the Assistant Branch Manager role at Transdev Services, Inc.?

    Experience in passenger transportation is highly valued for the Assistant Branch Manager role at Transdev Services, Inc. While not strictly required, having a background in this area, especially school bus transit, can significantly boost your application. It provides you with a better understanding of the operational responsibilities and the specific challenges faced within the industry.

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    How does Transdev Services, Inc. prioritize employee support and community engagement?

    Transdev Services, Inc. is committed to supporting its employees and the communities it serves. This is reflected in their comprehensive benefits programs, opportunities for professional development, and their emphasis on positive interactions between staff and union representatives. As an Assistant Branch Manager, you will play a crucial role in fostering this supportive environment.

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    What is the travel expectation for Assistant Branch Managers at Transdev Services, Inc.?

    For the Assistant Branch Manager position at Transdev Services, Inc., travel is minimal, with less than 10% of your time likely spent commuting between property locations or attending meetings. This allows you to maintain a work-life balance while efficiently managing your responsibilities.

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    Common Interview Questions for Assistant Branch Manager
    What strategies do you use to manage a team effectively as an Assistant Branch Manager?

    When answering this question, highlight your leadership style and how you foster teamwork. Discuss strategies like regular communication, setting clear expectations, and providing support for professional growth. Share specific examples from your past experience.

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    How do you handle conflicts between employees in a branch setting?

    Conflict resolution is crucial. You should explain your approach to listening to all parties, facilitating open dialogue, and finding common ground. Providing a detailed example where you've successfully resolved an employee dispute will strengthen your answer.

    Join Rise to see the full answer
    Can you describe your experience with scheduling and logistics in transportation management?

    Emphasize your experience with scheduling tools, employee management, and how you ensure smooth operations. Highlight any relevant software you've used and how your scheduling techniques have positively impacted service delivery.

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    What do you believe is the most important aspect of customer service in transportation?

    Discuss the importance of reliability, safety, and communication in transportation services. Make sure to provide examples of how you’ve ensured a high standard of customer service in your previous roles.

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    How do you ensure compliance with both safety regulations and company policies?

    Describe your systematic approach to safety compliance, which should include regular training sessions, audits, and employee engagement in safety practices. Giving examples from your experience can demonstrate your commitment to safety.

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    How would you handle a situation where employees are dissatisfied with management decisions?

    Discuss the importance of transparent communication and being approachable. You could mention strategies such as holding regular feedback sessions or suggesting adjustments based on team input to mitigate dissatisfaction effectively.

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    What motivates you to work in public transportation management?

    Express your passion for community service and the critical role public transportation plays in people’s lives. Share stories that illustrate your connection to the mission of providing safe, reliable transit solutions.

    Join Rise to see the full answer
    Describe a time when you successfully implemented a change in operations.

    Choose a relevant example, detailing the change you implemented, the rationale behind it, and the results. Highlight how your leadership and communication skills facilitated a successful transition and increased efficiency.

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    What tools or software are you familiar with for managing transportation operations?

    Mention specific tools you've used (like scheduling, tracking, or reporting software) and discuss your proficiency with them. This shows that you are tech-savvy and prepared to handle operational logistics effectively.

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    How do you prioritize tasks when managing multiple responsibilities?

    Detail your time management skills and any tools or methods you use to prioritize tasks, such as urgency and impact. Share a specific example of how you've managed overlapping responsibilities successfully.

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    Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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    Full-time, on-site
    DATE POSTED
    November 26, 2024

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