Job details

Lead Dispatcher

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Dispatch Supervisor needed in Lansing, MI. The Dispatch Supervisor maintains service quality by providing direction and oversight to the dispatching team, enforcing customer service standards, analyzing and resolving service problems, identifying trends and recommending system improvements. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers, and the communities they serve.

We offer

Competitive Wage beginning at $21-23/hr.
Medical/Dental/Vision health benefits
401(K) retirement plan
Paid time off
Paid holidays
Ability to advance your career

Responsibilities

Assuring quality of dispatch operations including monitoring Dispatchers. 
Review daily operational reports to make sure service goals are met.
Tracking and monitoring new drivers and any drivers with identified performance issues.
Coaching dispatchers to resolve performance issues and compliance with the Transdev, CATA, federal, and state policies and procedures. 
Meeting with Operations Manager on a regular basis.  
Performing the duties of Dispatchers when needed without compromising primary Lead Dispatcher duties. 
Other duties as required.

Qualifications

High school diploma or GED 
Three years of experience of dispatch within the paratransit industry.  Prior experience as a paratransit driver is a plus. 
Strong computer skills with knowledge of Microsoft Office and with paratransit scheduling software (preferably Trapeze) and the ability to learn new software 
Excellent leadership and organizational skills

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

If you have any questions, please contact Marcus White, Human Resources Manager at 517-331-8338.

For more information, please visit our website at: www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

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By Transdev

Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Taxi & Car Services

TEAM SIZE