NETSPAP Supervisor

Responsibilities:

• Coach and mentor staff for peak performance
• Coach direct reports in a timely manner as well as in a consistent and fair manner.
• Assist TRU manager with associates performance feedback on a monthly basis.
• Utilize TRU Reports to adjust break and lunch schedules as needed to ensure adequate telephone coverage and availability.
• Assist with Rideshare program as needed – for Lyft/Uber 
• Assist TRU manager and conduct associate’s annual performance review in a timely manner.
• Conduct 30-60-90 reviews for new hires or promoted staff member and submit to Management their recommendations
• Generate reports, distributes, and assigns work as needed
• Monitor timeliness daily to assure timeliness requirements are met
• Monitor staff break and lunch for scheduled adherence
• Assist direct reports/train retrain and coach.  Provide support with escalated calls and non-routine transportation requests
• Call Center work distribution to meet the daily production goals.
• Communicate all concerns timely to the NETSPAP Management team. 
• Assist TRU Manager with daily and routine tasks, as assigned

Requirements:

• Two years of college or 2 years equivalent experience in NETSPAP
• Extensive knowledge of NETSPAP/ADEPT/HIPAA/Security/Safety guidelines.
• Ability to communicate effectively with co-workers.
  Represent Transdev in a professional manner.
• Ability to multitask, prioritize work, adapt to changes and meet deadlines.
• Excellent verbal, written and interpersonal skills.
• Proficiency in Microsoft Word, Outlook, and Excel Programs.
• Minimum 2 years with successful performance in the Call Center for the NETSPAP program.
• Exercise business etiquette as outlined in the Operations and Procedures Manual.

Physical Requirements: 

• Ability to sit for prolonged hours, office type call center environment.

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.