Scheduler Call Taker

Major Responsibilities:

• Schedules all trips in accordance with client contract and CBA
• Monitors pre and post day service performance
• Use Trapeze software package to create routes
• Performs auto-batching, manual batching, and hand placing of rides to ensure all trips are covered
• Use various operations and Trapeze reports to proactively address any service concerns
• Use knowledge of the Twin Cities service area to create optimized polygon routes to increase efficiency
• Liaisons between drivers, client and organization 
• Communicates job requirements and responsibilities to drivers  
• Maintains an appropriate level of standing order trips with appropriate pickup and drop off times 
• Communicates with clients to setup, modify, or remove standing orders 
• Creates daily driver schedules to meet operational needs 
• Evaluates trip counts and posts sign-up sheets as needed 
• Other operational duties as assigned 
• Direct daily movement of drivers by oversight of all routes
• Monitor call flow reports and operational KPIs and reallocate daily efforts to meet goals
• Covers CSR and Dispatch tasks as necessary
• Other duties as needed by the operation

Experience and Skills Required:

• Proven dependability and attention to detail
• Excellent knowledge of the Twin Cities metropolitan area
• Excellent verbal and written communications skills
• Proven organizational skills and the ability to balance multiple tasks
• Knowledge of paratransit route operations
• Strong computer skills with working knowledge of Word, Excel, and Email
• Experience with dispatching drivers on routes, preferred
• Working knowledge of dispatched software packages preferred, especially Trapeze
• Familiar with basic vehicle mechanical processes and maintenance
• Ability to effectively prioritize tasks and manage time effectively
• Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reports
• Demonstrate regular and consistent attendance and punctuality
• Your work shift flexibility will include working weekends, evenings, and holidays

 About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.