TRANSIT SECURITY OFFICER I

Basic Function

Under moderate supervision, this security sensitive position conducts fare checks, provides customer service, maintains security situational awareness, and issues citations.

Example Of Duties

• Provides customer service to Metro riders
• Conducts fare inspections, security train checks, and crowd control
• Enforces Metro’s Customer Code of Conduct
• Issues electronic citations
• Coordinates outreach to Metro riders
• Works with local law enforcement and other government agencies
• Assist law enforcement and effect an arrest as needed
• Prepare written reports
• Notifies Metro authorities of equipment malfunctions and security concerns
• Observes and reports on security and safety issues
• Maintains security situational awareness for behavioral threats to Metro patrons, property, and buildings
• Records daily activities in log
• Assigned to assist in special events
• Contributes to ensuring that the EEO policies and programs of Metro are carried out

Requirements For Employment

• 21 years of age
• High School Diploma or GED
• 6 months of experience as a security guard preferred
• Must be able to obtain a California Guard Card issued by the Department of Consumer Affairs within 6 months of hire date
• Uncorrected vision: no more than 20/70 in both eyes; normal color vision
• Valid California Class C driver’s license

Knowledge:

• Self-defense techniques
• Basic record-keeping
• Safety precautions and procedures
• Applicable business software applications

Abilities:

• Understand and follow oral and written instructions and procedures
• Communicate effectively with others
• Exercise good judgment in handling unruly persons and emergency situations, repel physical attack and restrain unlawful intruders
• Record observations
• Communicate using hand-held radios
• Maintain security situational awareness
• Utilize related computer systems and software applications
• Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.