CANADA /AIR – CUSTOMER SERVICE DELIVERY /FULL-TIME
Minimum qualifications
• Live and have legal authorization to work anywhere in Canada
• A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus
• Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset
• Excellent computer skills, a willingness and an eagerness to excel at technical systems
• Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalism
• Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location
• Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidays
• Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things
About the job
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.
As a Travel Experience Agent, you have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We are looking for people who love helping others, are persistent, empathetic, kind and curious.
More about Hopper
Today, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.
We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.
Hopper is an award-winning online travel marketplace. We partner with airlines, hotels, homes, and car rental providers across the globe so you can feel confident you're booking the perfect vacation at the best price.
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