Treasury Services Call Center Agent II

Federal Reserve Bank of Dallas We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions.

Location: #LI-Hybrid

• Provide timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality standards
• Use a computer and telecommunications technology to communicate with customers, while using a Web-based application to process all calls accurately, professionally, concisely and timely
• Identify, document, and resolve unique issues in a resourceful and independent manner on behalf of the customer
• Process off-line work accurately and in a timely manner
• Actively participate in training and team meetings
• Comply fully with all applicable Information Security guidelines, and Treasury guidelines and procedures

• A high school diploma
• Two years’ experience in a related job
• Skill in oral and written communication
• Skill in customer relations, including the ability to remain composed and patient
• Skill in active listening, understanding others, and problem resolution
• Possesses basic PC skills
• Possesses excellent time management skills
• Ability to use discretion and take initiative
• Ability to work in a team environment
• Ability to multi-task, learns and retains processes quickly
• Equivalent education and/or experience may be substituted for any of the above requirements

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Full time Regular No First (United States of America)