Product Support Specialist

Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

We’re about 90 people, highly profitable without any investors, and have been doubling our revenue for a few years and counting. Join us before the next international offsite!

About the role

• Be the first point of contact for customer questions through email, chat, and phone

• Become a product expert and function as a first-level problem solver

• Escalate issues to the appropriate team while maintaining communication with the affected user

• Understand and gather customer feedback trends to help our product team prioritize future projects

• Update and contribute to our internal knowledge banks and external help articles

• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes

• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

You have

• A bachelor's degree

• 0-3 years experience in a customer-facing role

• Effective communication skills, particularly the ability to write clearly and concisely

• Composure, patience, and empathy for interacting with users

• The ability to multitask, prioritize responsibilities, and stay organized

• A proactive, get-things-done attitude

• The ability to learn and adapt quickly

• A curiosity for the Tremendous platform/product

If you're interested in joining us but don't check every item on the list, we'd still encourage you to apply.

What's cool about the role

• You'll get to work with a top-notch team at Tremendous.

• You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.

• Competitive pay, equity and benefits. The base salary for this role is $70,000 - $75,000.

• We're a remote company. Work from wherever you want in the Americas.