Operations Support Specialist - McLean, VA

At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC’s Top 50 Apartment Owners and Managers. We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners.

Salary: 60K-75K annual base, based on experience, plus potential for bonuses! 

Schedule: Monday to Friday, from 9:00 a.m. to 6:00 p.m. 

Job Description: 

• Provide superior customer service
• Manage special projects and initiatives
• Provide training and support to site level and corporate support team members
• Handle all administrative, and reporting needs for a specified portfolio of real estate
• Assist in the development of SOP’s, policies, and best practices for all areas of the operating business
• Adhere to the Trinity operating procedures and policies
• Provide clerical and phone support  
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
• Provide relief support to struggling assets/regions
• Data entry
• Invoice auditing
• Resolve vendor issues   

Special Requirements: 

Physical Demands: 

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed. 

Attendance/Travel: 

• This position is a full-time position and may require the availability to travel, work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.  Extensive travel, including overnight travel, is required.  

Essential Function: 

Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to: 

• Handle high stress situations effectively 
• Exhibit strong leadership skills 
• Excellent communication skills 
• Superior collection skills 
• Administrative and organizational skills 
• Time management skills and ability to prioritize wisely 
• Customer service orientation 
• Strong sales background 
• Knowledge of state law as it relates to fair housing 

Qualifications: 

Computer Skills: 

• Intermediate computer and Internet knowledge 
• Intermediate knowledge of MS Word, Excel and Outlook 
• Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check 

Learning and Development: 

• Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs 

Education: 

• High school education or equivalent is required 
• CPM, CAM, RMP, ARM, CPM, or CMCA Certifications are preferred but not required 
• Accurately perform intermediate mathematical functions and use all on-site resident management software functions 

Professional Experience 

• Minimum of two years’ experience as a Property Manager in the Multifamily Industry is required 

• Medical, Vision, & 125 Plan. We cover 100% of the monthly premium costs for employee medical and vision benefits and offer a 125-plan option for dental. 
• Retirement Plans. Prepare for retirement and ramp up your 401(k) savings with a 2% employer match. 
• Group Life, Long-Term, and Short-Term Disability Insurance. We provide up to $25,000 of coverage in case the unimaginable occurs. 
• Paid Holidays & Vacation. We offer a competitive amount of paid holidays in addition to anywhere from 2 – 4 weeks of paid vacation according to years of service.?(Available after 90 days of employment, full-time employees). 
• Not feeling well? We offer sick leave in compliance with state and local jurisdiction requirements.  
• Referral Bonuses. We provide $1000 bonus for hires made through employee referrals. 
• Volunteer Time-Off. For any volunteer opportunities that you would like to participate in we provide up to 16 hours annually for you to give back to your community. ? 
• Additional Perks. Including corporate shopping discounts, appliance discounts and lifestyle discounts. 
• Employee Assistant Program (EAP). that includes Health Advocate and Travel Assistance Program. 
• Generous Emergency On-Call. We appreciate and reward our facilities team for supporting residents outside of normal office hours in the event of an emergency.  
• Competitive Bonus & Commission Structures. We pride ourselves in recognizing hard work and goal achievement.  
• Opportunities for Advancement. We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities.  

At Trinity Property Consultants, we're dedicated to a diverse, equitable, and inclusive workplace where everyone is valued, respected, and empowered to be themselves. We provide equal opportunities for all, irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes. Recognizing diversity as a catalyst for innovation we embrace each individual's unique contributions and foster a culture of belonging where everyone can thrive. 

Note: This job description includes the core responsibilities for Trinity Property Consultants. These duties are subject to change based on regional and organizational discretion. 

See more about our Company and benefits at: https://www.trinity-pm.com/join-our-team