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Service Porter

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations in Illinois, Indiana, and Missouri proudly representing the Freightliner and Western Star truck brands. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Are you a hard-working and efficient individual looking to be a key part of a dynamic team? TCI is seeking a Service Porter to join our Service department. In this essential role, you'll be responsible for the daily upkeep of our shop, including maintenance, cleaning of tools and equipment, and providing crucial support to our technicians. This position offers a hands-on introduction to the operations of a high-volume truck dealership, where your dependable work will help maintain a safe and organized environment.

*This position will work 7am-3:30pm. 

What You’ll Do:

  • Maintain Cleanliness: Keep the shop and dealership grounds clean and orderly, ensuring a safe work environment free of debris, following company policies.
  • Routine Maintenance: Develop and adhere to a scheduled maintenance checklist for regular tasks.
  • Manage Waste: Sort and dispose of recyclables, scrap metal, and refuse, coordinating with vendors for proper disposal when needed.
  • Floor Care: Sweep, mop, and scrub floors, and clean storage shelves, workbenches, and other surfaces.
  • Equipment Maintenance: Maintain large shop equipment such as flywheel machines, sandblasters, forklifts, shop presses, wheel lifts, and alignment machines.
  • Support 5S Elite: Ensure proper maintenance of 5S Elite Support organizational signage and taping.
  • Assist Technicians: Provide assistance to service technicians and other team members to help them complete their tasks safely and efficiently.
  • Customer Service: Respond promptly and effectively to the needs of both internal and external customers, ensuring their satisfaction in all aspects of your work.
  • Parts Delivery: Deliver parts to service bays as needed to keep technicians focused on critical jobs.

If you're ready to contribute to a fast-paced environment where your attention to detail and commitment to quality make a difference, we want to hear from you! Apply today to join the TCI family.

Qualifications

What We're Looking For:

  • High School Diploma or GED
  • Driver's License and ability to meet insurance requirements is not required but is highly preferred
  • Fork truck certification and/or heavy equipment operating experience is a plus
  • Proven mechanical aptitude and dexterity with tools and shop equipment
  • Ability to operate cleaning equipment is essential
  • Knowledge of shop safety policies and basic hand tool operation
  • Ability to understand written directions and formulas to mix cleaning solutions and chemicals
  • Resourceful, collaborative team player who also thrives independently and can prioritize multiple projects with strong attention to detail in a fast-paced environment 
  • Must participate in a pre-employment background check, physical, and drug screen.

WHAT WE OFFER:

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms
  • Company paid boot allowance

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In addition to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, employee assistance program, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Porter, Truck Centers, Inc.

At Truck Centers, Inc., we’re on the lookout for a dedicated Service Porter to join our vibrant Service department! If you're a hard-working individual with an eagerness to learn, this role is perfect for you. Located at our bustling dealership in Elkhart, IN, you’ll be an essential part of the operations, ensuring our workspace is clean, organized, and well-maintained. Your daily responsibilities will include maintaining the cleanliness of the shop and dealership grounds, performing routine maintenance tasks, managing waste, and assisting our talented technicians. You’ll gain a hands-on understanding of the workings of a high-volume truck dealership while playing a pivotal role in supporting our team. Among your duties, you’ll sort and dispose of recyclables, scrub floors, and ensure our heavy equipment like forklifts and sandblasters are well-maintained. Your proactive customer service attitude will shine as you respond to the needs of both internal and external clients. Additionally, delivering parts to service bays keeps our technicians focused on crucial jobs. This full-time position runs from 7 am to 3:30 pm, providing a perfect blend of teamwork and individual responsibility. If you have a mechanical aptitude and enjoy working in a collaborative environment, we’d love for you to apply and become part of the TCI family today!

Frequently Asked Questions (FAQs) for Service Porter Role at Truck Centers, Inc.
What responsibilities does a Service Porter at Truck Centers, Inc. have?

As a Service Porter at Truck Centers, Inc., your primary responsibilities include maintaining the cleanliness and orderliness of the shop and dealership grounds, assisting service technicians, managing waste disposal, and ensuring the upkeep of shop equipment. Your role is crucial in fostering a safe and efficient work environment!

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What qualifications are needed for the Service Porter position at Truck Centers, Inc.?

To qualify for the Service Porter role at Truck Centers, Inc., candidates should have a High School Diploma or GED. While a Driver's License and fork truck certification are preferred, proven mechanical aptitude and the ability to handle cleaning equipment are essential for this position.

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How does the Service Porter position contribute to the success of Truck Centers, Inc.?

The Service Porter position is vital to Truck Centers, Inc. as it directly supports service technicians, ensuring they have a streamlined workspace. This contributes to enhanced productivity, customer satisfaction, and overall operational efficiency at our dealership.

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What shift hours can a Service Porter expect at Truck Centers, Inc.?

As a Service Porter at Truck Centers, Inc., you will typically work from 7 am to 3:30 pm. This full-time schedule allows you to engage in hands-on work while also maintaining a balanced work-life routine.

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What benefits do Service Porters receive at Truck Centers, Inc.?

Service Porters at Truck Centers, Inc. enjoy various benefits, including a 401(k) with company match, health insurance options, paid time off, disability insurance, and even a paid boot allowance. These benefits reflect our commitment to the wellbeing of our employees!

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Common Interview Questions for Service Porter
Can you describe your experience with maintaining shop cleanliness as a Service Porter?

When answering this question, share specific examples of how you've maintained cleanliness in a previous role, highlighting the procedures and tools you used. Emphasize your understanding of safety protocols, which are essential in a service environment.

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How would you prioritize tasks during a busy shift at Truck Centers, Inc.?

Discuss your strategies for prioritization, such as creating a list of urgent tasks, being proactive about supporting technicians, and maintaining communication within the team. This shows that you're organized and can thrive in a fast-paced environment.

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What do you believe is the most important quality for a Service Porter?

Highlight qualities like attention to detail, teamwork, and a strong work ethic. Explain how these qualities foster an efficient workspace and happier technicians, ultimately supporting customer satisfaction.

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How do you handle feedback or criticism regarding your work?

Respond with an emphasis on your flexibility and willingness to learn. Share an instance where you received constructive criticism and how it helped you improve, demonstrating your growth mindset.

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What steps would you take to ensure proper waste management in the shop?

Explain that you would familiarize yourself with sorting procedures and vendor contacts. Discuss the significance of recycling and proper waste disposal in maintaining an environmentally friendly workplace.

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Describe a time you went above and beyond to assist a team member at work.

Provide a specific example where you helped a colleague, showcasing your teamwork and proactive nature. This will highlight your commitment to collaboration and supporting others.

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What safety measures do you follow during shop maintenance?

Discuss the importance of following safety protocols, wearing appropriate personal protective equipment (PPE), and keeping the workspace organized to prevent accidents. Show awareness of safety regulations.

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How would you assist technicians to minimize their downtime?

Talk about proactively delivering parts, keeping tools organized, and maintaining the workspace to ensure technicians can focus on their tasks without unnecessary interruptions.

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Why do you want to work as a Service Porter at Truck Centers, Inc.?

Express your enthusiasm for the company’s values and how the position aligns with your career goals. Mention your interest in the truck industry and how you hope to grow within the organization.

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What experience do you have with shop equipment maintenance?

Detail any relevant experience you have with shop tools, maintenance checks, or equipment repairs. Show your mechanical aptitude and eagerness to learn more about the different machines used in the dealership.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 25, 2024

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