As a Support Lead at Truelogic Software, you will manage the internal IT department, ensuring smooth operations and aligning with the company’s IT strategies. Your responsibilities will include overseeing the setup and operation of digital services, planning and tracking IT initiatives, and managing third-party IT vendors to maintain security and efficiency.

The ideal candidate for the Support Lead position at Truelogic Software should have at least 3+ years of experience in an IT lead or management role, experience with SaaS environments like Google Workspace and Okta, and a strong grasp of IT policies, service desk operations, and compliance standards.

A successful Support Lead at Truelogic Software should possess excellent communication skills, strong organizational abilities for managing tasks and timelines, and insightful knowledge of the IT support landscape. Familiarity with tools such as Jira is beneficial for effective task management.

Truelogic Software fosters a culture that values well-being and work-life balance. As a Support Lead, you’ll find an engaging, dynamic work environment with a global network of talented professionals, allowing you to thrive personally and professionally.

Yes! Truelogic Software offers a 100% remote work environment, allowing Support Leads the flexibility to work from anywhere as long as they have a reliable internet connection. This flexibility supports a healthy work-life balance.

In a remote work setting, effective communication is key. I prioritize regular check-ins with team members, establish clear expectations for deliverables, and utilize project management tools to keep track of progress and address any roadblocks that may arise.

As a Support Lead, I ensure the development of clear, comprehensive IT policies by involving relevant stakeholders in the drafting process. Regular training sessions and feedback loops help ensure that the team is well-acquainted with these policies.

I prioritize building strong relationships with third-party vendors. I regularly monitor their performance against our set expectations, conduct audits to ensure compliance with our standards, and communicate openly to address any issues that may surface.

I use a framework that assesses the potential impact, urgency, and resource requirements of each initiative. This helps me to align projects with our overall business goals and allocate resources efficiently.

I implement regular audits and monitoring practices to ensure adherence to security protocols. I also emphasize continuous training for the team to stay updated with compliance standards and best practices in data security.

I prefer using tools like Jira for task management due to its robust features that allow for tracking progress, assigning tasks, and generating reports, which ultimately helps streamline workflows within the team.

I have hands-on experience managing various SaaS platforms, particularly with Google Workspace and Okta, where I've implemented user management protocols, ensured data integrity, and optimized usage based on team needs.

To evaluate IT support performance, I establish clear KPIs based on service quality, response times, and customer satisfaction. Regularly reviewing these metrics allows for informed adjustments and continuous improvement.

In the event of a system failure, my immediate response would be to communicate with the affected users to inform them of the situation. I would quickly assess the problem, coordinate with the IT team to troubleshoot and implement solutions effectively while keeping stakeholders updated throughout.

My vision is to create an IT department that is agile, proactive, and highly collaborative. By fostering an environment where team members can innovate and suggest improvements, we can enhance our services' quality and contribute to the company's broader goals.