About the Role

Goal for this Role

The goal for this role is to ensure that our merchant partners (marquee interventional health brands like Armra, Viome, and Barry’s) are successfully onboarded and growing their revenue by using Truemed to accept customer HSA/FSA dollars.

Outcomes for this Role

1. Successfully Onboard New Merchants

   • We have many merchants excited at the prospect of accepting HSA/FSA Funds and driving savings for their customers. We need to nail the Truemed implementation and set them up for success, from both a technical and marketing perspective.

2. Be Merchant Obsessed

   • Beyond implementation, we need someone who offers white glove service to our most impactful customers, continuously educating them on best practices, gathering feedback to improve our product, and driving value and loyalty within the partnership.

3. Drive Revenue Growth

   • We need relationship manager who can project manage several high priority accounts while proactively seeking out new, creative growth / revenue generating opportunities across their book of business.

Values We’re Looking for

• Enthusiasm for our mission to put metabolic habits at the center of health.

• Intelligence:

  • Exhibits a growth mindset and learns quickly.

  • Demonstrates ability to understand and absorb new information.

  • Understanding of your own strengths and weaknesses - when to ask for help and when to move forward autonomously.

  • Wants to work with/manage fewer people of the highest caliber than more people of mediocre caliber.

• Critical thinking:

  • Able to quickly understand objectives and execute in an environment of ambiguity.

  • Never uses “because that’s what I was told to do” as a reason for doing something that doesn’t make sense.

• Proactivity:

  • Acts without being told what to do.

  • Brings new ideas to the company.

• Flexibility/adaptability:

  • Cares about getting to the right answer, not being proved right.

  • When faced with a setback or tough feedback, moves forward instead of dwelling on the past.

  • Focused on achieving the mission, not having the right answer.

  • Adjusts quickly to changing priorities and conditions.

  • Understand sunk costs are sunk.

• Openness to criticism and ideas:

  • Reacts calmly to criticism or negative feedback, and has a “feedback is an opportunity for information and improvement” mindset.

  • Is willing to give criticism and negative feedback - realizing we are all here to get to the right answer to achieve our mission.

• Communication:

  • Speaks and writes clearly and articulately.

We don’t have hard and fast rules for specific experiences. People we are talking to have backgrounds such as early startup executives, BD, sales operations, consulting and finance.

Qualifications

We are looking for someone who exhibits autonomy and maturity and is eager to create the best merchant experience in the wellness world. There are no hard and fast experience or education requirements, although we would love to see a demonstrated history of execution in this space.

In short, if you’re hungry and willing to work hard… show us what you got.

Why Join Truemed?

• Impactful Work: Be part of a mission-driven company that is transforming healthcare and making a real difference in people’s lives.

• Innovative Environment: Work with a talented and passionate team in a fast-paced, innovative environment.

• Career Growth: Opportunities for professional development and career advancement.

• Benefits: Travel and educational stipends, Annual HSA/FSA contributions, flexible remote work, quarterly off-sites

About Truemed

In the past year+, we have helped 400,000+ Americans steer more than $100 million to TRUE medicine like supplements and exercise to prevent and reverse disease. There is $150 billion in HSA/FSA accounts, and our goal is to steer more of that to TRUE medicine and away from expensive and ineffective medical interventions after patients get sick.

Truemed enables patients to use HSAs/FSAs to buy healthy food, exercise and supplements.

There is $150 billion sitting in HSA and FSA accounts. This is under-optimized pre-tax money (~35% savings) that Americans can use to buy qualified medical expenses. Healthy food, exercise (classes, equipment, gym membership), and supplements count as qualified medical expenses with a Letter of Medical Necessity (LMN) tying these items to the prevention/reversal of a specific disease.

We’re building the infrastructure that allows health merchants to accept the $150+ billion tied up in HSA and FSA accounts. And by allowing consumers to spend these pre-tax dollars on goods that make them healthier, we’ll incentivize consumers to invest in their health, and begin to reverse the explosion in chronic illness that’s plagued the US the last 50 years.

Justin and Calley are experienced founders on a mission to fix the state of American health. Our investors include top tier venture capital firms and strategic angels in the industry.

Whether you’re in engineering, marketing, sales, or customer success, you’ll have a seat at the table as we work to improve nutrition and health outcomes for hundreds of millions of people.

Truemed brings to fruition a goal that many in the wellness field believe is necessary for sustainable health improvement: making healthy choices easier and less expensive.

Our mission

95% of all medical costs go to people after we are sick. This is so normalized, most don’t realize how insane it is. Few would argue that the purpose of healthcare should be to enable people to be healthy. But this is not how it works. Every institution that impacts our health - from Pharma to hospitals to doctors to insurance - makes money when we are sick and loses money when we are healthy. Health doesn’t happen in a doctor's office. Going to the doctor after you have diabetes, heart disease, kidney disease, cancer or any other chronic condition is like going to the mechanic after you’ve crashed a car. We need to prevent the crash in the first place.

There is a tribe that realizes that habits are the basis of health. Not drugs, not doctor’s visits, not surgeries.

Nearly every dollar of health policy should go towards incentivizing metabolically healthy habits like movement, sleep, dietary interventions, and supplementation.

People who practice these habits and optimize their metabolic health rarely get heart disease (#1 cause of death), many leading forms of cancer (#2 cause of death), stroke (#5 cause of death), Alzheimer’s (#7 cause of death), Type 2 Diabetes (#8 cause of death) and liver disease (#10 cause of death). They will be much more likely to recover from pneumonia (#9 cause of death), COVID-19 (#3 cause of death) chronic lower respiratory diseases (#6 cause of death), and suicide (#11 cause of death).

Disease isn’t some random occurrence that might happen in the future – it’s tied to what we do and how we feel today. If you are battling “minor” health issues like fatigue, brain fog, anxiety, pain, infertility or erectile dysfunction, it’s important to realize that the underlying cause of these conditions is generally the same thing that will lead to a “major” illness sometime later in life. But these underlying causes are reversible; you can feel better today and drive down your risk for most major diseases to nearly zero by prioritizing these five habits.

The health situation today is dire, but we are optimistic. Just 120 years ago, starvation, malnutrition and early death were the norm. Tuberculosis and pneumonia were the leading causes of death. Life expectancy in the United States was around 40. Only 10% of Americans made it to age 65. 30 percent of all U.S. deaths occurred in children less than 5 years of age compared to just 1.4 percent in 1999. If you transported someone living in those times to the present day, they’d be in utter shock as they tried to process the advancements society has made.

Yet, we are in the midst of a modern health crisis. The good news is that our system can be fixed and the crisis can end. Throughout prior crucible moments, human ingenuity created advancements and systems changes that few could imagine. The next revolution in health will come from understanding how the root of almost every disease relates to habits.

And habits are driven by incentives.

We need to start seeing food (and exercise, sleep and other healthy habits) as medicine. Over 90% of Americans are battling or at risk for a chronic condition. But drugs and medical interventions don’t cure disease.

There are thousands of peer-reviewed studies that show lifestyle interventions helps reverse and prevent virtually every chronic condition - ranging from diabetes to infertility to depression to heart disease to obesity. Often, lifestyle interventions are better than leading pharmaceuticals or medical procedures.

Doctors can prescribe food and exercise to prevent disease, and we believe more should - and TrueMed will normalize this in the medical and consumer ecosystem.

Compensation

Comp and equity in the top decile for Series A startups. Our goal is to have a small team of highly motivated, founder-minded experts.

Founding team

• Justin Mares has co-founded healthy food brands Kettle & Fire and Perfect Keto (which combined generate over $100 million/year in revenue) and is the co-author of Traction, a leading book on growth marketing.

• Calley Means, who is a health advocate and #1 New York Times best-selling author of Good Energy (about our mission of putting metabolic health at the center of medicine)