Application Support Specialist

The Application Support Specialist at Trust Automation is responsible for a variety of tasks including serving as the first point of contact for user inquiries, managing support processes for enterprise applications, troubleshooting application-related issues, and assisting in building PowerBI reports. This role ensures a smooth operation of Microsoft Dynamics 365 F&O while adhering to ITIL standards.

To be an Application Support Specialist at Trust Automation, candidates typically require a Bachelor's degree in Computer Science, Information Systems, or a similar field, along with at least two years of experience in supporting ERP/MRP systems. Strong communication and problem-solving skills, as well as knowledge of ITIL practices, are essential.

As an Application Support Specialist at Trust Automation, you'll work primarily with Microsoft Dynamics 365 F&O and assist with PowerBI for reporting and visualization. Familiarity with IT incident ticketing systems and support tools will also be beneficial in this role.

Trust Automation offers a collaborative environment where employees are encouraged to grow and develop their skills. With over 30 years of expertise in custom technology solutions, employees benefit from working alongside knowledgeable professionals in a supportive atmosphere. The company also promotes equal opportunities and values a diverse workforce.

To apply for the Application Support Specialist position at Trust Automation, candidates should submit their application through our official career page, ensuring they highlight their relevant experience in IT support and any familiarity with Microsoft Dynamics 365. Include a resume and any pertinent certifications.

The pay scale for the Application Support Specialist position at Trust Automation ranges from $32.73 to $42.00 per hour, depending on experience and qualifications. We strive to offer competitive compensation for our dedicated employees.

While specific benefits may vary, Trust Automation typically offers a range of employee benefits including health insurance, retirement plans, professional development opportunities, and support for work-life balance. Detailed benefits will be provided during the hiring process.

When answering this question, ensure you highlight any specific projects you've worked on using Microsoft Dynamics 365. Discuss how you supported users, resolved any issues, and contributed to system improvements, demonstrating your hands-on expertise with the application.

Reassure the interviewer by outlining your process for prioritizing support tickets. Mention how you assess urgency, manage expectations with users, and your approach to collaborating with team members for complex issues. This showcases your organizational and teamwork skills.

Provide a structured answer by outlining your troubleshooting process, such as gathering information from users, checking system logs, and isolating variables. This demonstrates your analytical skills and methodical approach to problem-solving.

Use the STAR technique (Situation, Task, Action, Result) to discuss a specific instance where you effectively helped a user. Highlight how your communication and problem-solving skills led to a positive resolution, showcasing your customer service orientation.

Outline your knowledge of ITIL frameworks, explaining their significance in IT service management. Highlight any direct experience you have implementing ITIL principles in your support roles to show you're aligned with industry best practices.

Describe your approach to user training, focusing on clarity and adaptation to different learning styles. Mention the importance of hands-on demonstration and providing reference materials to ensure users feel confident using the new application.

Discuss potential challenges such as communication barriers, differing user skill levels, and keeping up with application changes or updates. Emphasize your proactive approach to overcoming these challenges and ensuring user satisfaction.

Talk about your commitment to thorough documentation. Explain your process for keeping support records detailed and current, and emphasize how good documentation aids both your work and future team members in troubleshooting issues.

Assure the interviewer of your resilience and coping techniques when managing stress. Explain how you prioritize tasks and take breaks as needed to maintain productivity under pressure.

Customize your response by expressing enthusiasm for Trust Automation's commitment to innovation and its underlying mission in serving sectors that matter. Align your desire for growth and contribution with the company’s goals.