Product Manager, On-Demand

Who we are:

Trusted empowers the healthcare workforce with technology-first solutions to optimize the clinical workforce. By combining our AI-powered staffing platform with dynamic labor marketplaces, we help leading employers automate the matching and fulfillment of clinical staff---driving down labor costs and reducing administrative burden. Our mission, to help people everywhere get care, has support from top institutional investors such as Craft Ventures, Felicis Ventures, Stepstone, and Founder Collective as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, and Town Hall Ventures.

Job Description:

As Product Manager for our Works On-Demand platform, you'll wear many hats as you help us deliver value for major health systems while shaping the future of our product development. Reporting directly to the Co-Founder, Works, you’ll balance tactical and strategic work. The ideal candidate will have deep experience in the healthcare technology ecosystem and loves to build in a scrappy, high-growth environment. 

This role will be responsible for:

Roadmap & Product Delivery

• Own product roadmap development, balancing clinical, technical, and administrative stakeholder priorities

• Transform requirements & feedback into technical specifications, partnering with engineering for successful delivery
• Manage strategic technical partnerships and integration decisions to ensure scalable enterprise solutions

Client Adoption & Outcomes

• Drive enterprise-wide product adoption through champion development and data-driven optimization strategies
• Establish and track customer success metrics, translating usage patterns into product improvements
• Scale customer implementations from pilot to enterprise, building ROI models and ensuring workflow integration

Innovation & Solution Design

• Drive continuous product improvement through user feedback, usage data, and emerging healthcare trends
• Design and launch new features that expand product capabilities while maintaining enterprise scalability
• Develop and validate new product concepts that address unmet needs in enterprise healthcare delivery


The ideal candidate:

Has the following experience:

• 5+ years of product management experience in enterprise healthcare software, with demonstrated success scaling solutions across large health systems
• Track record of launching innovative healthcare products that achieved significant user adoption and measurable outcomes
• Experience managing complex technical integrations, particularly with EHR/workforce management systems
• Experience in a startup or high-growth environment
• Understanding of healthcare industry dynamics and regulatory environment
• Computer Science or similar degree from a top-tier institution preferred

Can be described as:

• Quick Learner: New information? No problem. You pick things up fast and understand them deeply.
• Analytical Whiz: You know how to sift through data—whether it's numbers or narratives—and come up with sharp conclusions. You love digging deep for meaningful insights.
• Problem Solver: You have excellent problem-solving abilities with both strategic and tactical mindset.

• Resourceful: You know how to get the most out of what you've got. Even in tight situations, you find ways to solve problems and encourage others to work smarter.
• Adaptable & Cool Under Pressure: Change is your friend. You roll with new priorities and conditions and thrive in fast-paced, complex environments. When the heat is on, you stay calm and collected, handling stress like a champ.

Can be described as:

• Big-Picture Thinker: You're great at seeing the overall vision and can inspire others with your strategic insights. You easily spot opportunities and threats by staying on top of current and future trends.
• Quick Learner: New information? No problem. You pick things up fast and understand them deeply.
• Analytical Whiz: You know how to sift through data—whether it's numbers or narratives—and come up with sharp conclusions. You love digging deep for meaningful insights.
• Organized & Efficient: Planning and prioritizing are your superpowers. You keep things moving smoothly by focusing on what matters most.
• Resourceful: You know how to get the most out of what you've got. Even in tight situations, you find ways to solve problems and encourage others to work smarter.
• Adaptable & Cool Under Pressure: Change is  your friend. You roll with new priorities and conditions and thrive in fast-paced, complex environments. When the heat is on, you stay calm and collected, handling stress like a champ.
• Open & Receptive: Feedback doesn't faze you. You're always open to new ideas and handle criticism like a pro, using it to grow.

Is excited about Trusted’s Culture:

Advocate:

• Proactive: You take initiative, bringing fresh ideas to the table and doing what needs to be done without always being asked.
• Strong Work Ethic: You’re the kind of person who gives it your all, willing to roll up your sleeves and put in the hours to get things done right.

Sweat the Small Stuff:

• Hands-On: Everyone is an IC at Trusted. You’re not afraid to dive into the details and tackle challenges head-on, enhancing your understanding and solving problems effectively.
• High Standards: You expect the best from yourself and your team, aiming for top-notch performance all the time.

Inspire Trust:

• Follow-Through: You keep your promises and meet your commitments because doing what you say is important to you.
• Integrity: You act ethically, earning trust by being truthful and doing what's right over what's easy

Flock Together:

• Teamwork: You believe in the power of cooperation and love working collaboratively to make great things happen.
• Enthusiasm: Your passion is contagious; you approach challenges with a can-do attitude and inspire those around you with your excitement.

Why Trusted:

Over the next decade, the shortage of nurses and other healthcare professionals is projected to continue due to an aging population and lack of new clinicians entering the workforce. Trusted is uniquely positioned to drive relief to healthcare institutions that need to make the most of their existing workforce while managing their largest expense, clinical labor.

Trusted---already one of the 20 largest healthcare staffing companies in the United States---has the clinician network and tech-first infrastructure to drive unparalleled efficiencies to the labor supply chain through innovative, AI-native operations, and has already generated industry-leading case studies with leading health systems through its holistic, flexible approach to workforce optimization. Helping solve the healthcare staffing crisis --- to helping people get care --- is why we come to work every day. Lives depend on it.

We support you with:

• Flexible time off
• Employer-paid health insurance, vision, and dental
• Employer-paid life insurance
• Telehealth through One Medical
• Mindfulness and fitness reimbursement
• Monthly cell phone reimbursement
• Employee assistance programs
• Employer-sponsored 401k
• Opportunity to earn stock options, bonus, and/or commission