Director, Microsoft Alliance

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Microsoft Alliance Director is responsible for creating joint engagement plans with Microsoft, then driving the execution of those plans. This position works across all parts of the organization to identify, cultivate, and leverage opportunities with Microsoft.  This role is also responsible for the strategic planning and go to market activities for key solutions and intellectual property that support TTEC Digital's core offerings and target vertical industries. Further, this position involves a high level of responsibility requiring excellent management skills and the ability to effectively communicate complex issues to people with all levels of technical aptitude. 

• Serves as the primary point of contact with Microsoft for TTEC Digital.
• Creates annual joint business plans with Microsoft.  These plans will include joint sales engagement activities, training (both delivery and sales), vendor certifications & qualifications and investment funding.   Plans should include joint sales volume targets.
• Provides guidance on Microsoft Go To Market Strategy and working with Marketing and Sales to develop collateral in support of the strategy.
• Externally, serves as the “Voice of TTEC Digital,” ensuring Microsoft is educated on our capabilities and aligning our strategic goals.
• Internally, serves as a Subject Matter Expert (SME) on how we engage with Microsoft, ensuring sales enablement as well as access to partner’s technical resources; also serves as the point person for evangelizing the Microsoft platform for internally generated leads.
• Proactively leverages our strategic relationship to increase both volume and velocity of our sales pipeline, including channel selling arrangements.
• Evaluates, builds and operates additional industry alliances relationships that increase the depth of our solutions and/or create additional sales channels for our solutions.
• Strategizes with TTEC Digital technical resources and marketing to develop solutions plays which resonate with Microsoft sellers and are differentiated from other Microsoft partner competition.
• Works with Microsoft partner resources to understand available Microsoft programs and offerings.
• Ensures TTEC Digital is eligible and compliant with all appropriate programs and ensure TTEC sales, marketing and customer success teams have the information they require to utilize said programs.

• 10+ years of work-related alliance & partnership experience with demonstrated business and sales acumen.
• Deep experience within the Microsoft partner ecosystem is a must have.
• Proven track record of driving joint business results through alliance relationships.
• Demonstrated cross functional collaboration skills with ability to influence others with or without direct authority to achieve desired outcomes.
• Proficient problem-solving abilities and excellent critical thinking skills.
• Self-directed personality with attention to detail and thoroughness.
• Proficient written and verbal communication skills, with the ability to translate advanced technical concepts to non-technical audiences.
• Advanced knowledge of Microsoft platforms and related capabilities.
• Bachelor’s Degree in a related field preferred.
• Global experience is highly preferred.

• The anticipated range for individuals expressing interest in this position is $150,000 to $170,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

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Team Overview

For five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

About Us

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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