Google CCAI Architect

Google CCAI Architect

TTEC Digital – Google Delivery Practice

Location: UK, Remote

At TTEC Digital, we focus on helping our clients to achieve exceptional experiences with their customers, employees, partners and prospects through use of communication and collaboration technologies.  Our technology know-how and integration experience fuel our clients’ success in improving the overall experience they provide.

We are seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.

As an Architect, you will be responsible for providing state of the art technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to realise modern, AI supported customer experience solutions across different contact channels.

Responsibilities:

• Lead voice and digital AI Self-Service solution design and implementations for large, multi-location contact centres

• Design, develop, implement and optimise AI self-service applications with Google CCAI

• Ability to interface with clients, lead design sessions, advise on best practices, lead demonstrations and drive towards defining solution requirements and technical designs

• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

• Collaborate with project team members to provide input to conversational design specifications

• Integrate to backend systems using web services, databases, and reporting services

• Support project managers with key governance aspects and project success criteria

• Identify opportunities for extended platform adoption and CX service enhancements

• Stay up to date with rapid development in the AI space

Required Skills/Experience:   

• 8+ years of architect experience overall

• 4+ years of experience with DF ES/CX

• 2+ years of technical on-hands experience with Google Cloud CCAI

• Google Certification a plus and/or Badge completion required

• Knowledge of Cloud Services Architecture, Apigee, Vertex AI

• Ability to support multiple projects at the same time

• Experience in managing large multi-site contact centre implementations

• Experience managing and guiding developers 

• Experience in writing Solution Document Designs/specifications for IVA applications

• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon

• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.

• Must be able to work independently, be organized, self-motivated, and have attention to detail

• Excellent communication skills, both written and verbal

• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift

• Support integrations with back-end data systems 

o Web Services REST API, Soap

o Databases SQL, Oracle, MongoDB, PostgreSQL

o Reporting

• Candidate must have a 4-year bachelor’s degree

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

Who We Are:

TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. 

Please Note: this role is subject to an applicable DBS check, full details will be provided throughout the hiring process.  

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