Senior Consultant - Salesforce

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Who We Are:

TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We coach our clients to ensure their employees feel valued, happy and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes

Roles and Responsibilities: 

·       Ability to identify, build, and integrate various technologies to provide client solutions and associate applications using SalesForce.com and other technologies

·       Participate and collaborate on design

·       Provide input to and guidance on technical design, integration, development, configuration, and customization efforts, and document as required

·       Develop high quality solutions based on specifications as indicated in design

·       Test all items developed prior to turning over to testing team and client

·       Support deployment activities

·       Ability to collaborate with others and create and maintain positive relationships with multiple internal groups to support on-going project development

·       Ability to effectively deliver results on several development projects

·       Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position

·       Attain quarterly and annual objectives assigned by management

·       Achieve and Maintain Service Cloud Consultant and Developer Certifications

Required Skills:

·       B.S. Computer Science, Software Engineering, MIS or equivalent work experience

·       2 to 10 years’ development experience

·       4+ years of Implementation, Design, Configuration, and Development experience within Salesforce is required

·       Solid understanding of the overall architecture of Salesforce platform

·       Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Visualforce, Force.com APIs, data loader, Lightning

·       Salesforce Force.com Platform Developer 1 & 2 certifications

·       Experience with Agile methodology

·       Highly motivated self-starter with a desire to "go the extra mile"

·       Solid oral, written, presentation and interpersonal communication skills

·       Proven time management skills in a dynamic development environment

·       Ability to work as part of a team to solve technical problems in varied political and geographic environments

Desired Skills:

Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications, Marketing Cloud

CRM, Interaction Management, CTI, Case Management and Technologies that support these