Senior Genesys Cloud Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.

As a Senior Developer at TTEC Digital, you are the focal point for software development to customize, configure and extend the Genesys Cloud telephony platform.  In this role, you will participate in, but will not be limited to: explanation of system capabilities to the customer and/or internal staff, application design and development, source code development, application flowcharting, database development, database integration, tracking of projects, cutover support, application troubleshooting/triage and follow-up support as required.  Our projects are moderate to high scope in complexity. After-hours work is required, travel may be required as needed.   

• Functions as an active member of the Development team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept 
• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices. 
• Communicates with project manager/client to identify application requirements.
• Ensures applications meet the standards and requirements of both the client and project manager.
• Conducts tests of the application for functionality, reliability and stabilization.
• Deploys/implements the application to the client.
• Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.
• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
• May assume leadership responsibilities on projects; ensures developers on the project are aware of timelines and hours associated with assigned development tasks.
• Demonstrate professionalism and leadership in representing the Company to customers and vendors.
• Follow-up on and resolve outstanding issues in a timely manner.
• Update customer to reflect changes in system configuration as needed.
• Act as development liaison to other groups as needed.
• Provide on-site assistance as required: development audit, development review of best practices, etc.
• Act as development team point of contact when the team manager is out of the office or otherwise unavailable.

• Bachelor’s degree in computer science, business, or related area.
• 5+ years of development experience with C# and .NET required.
• Solid understanding of RESTful Web Services and .NET Framework.
• Solid understanding of web application development.
• Deep knowledge of integration services including SOAP, REST, JavaScript, and HTML
• Familiarity with Azure Functions or AWS Lambda integrations required.
• Familiarity with the DevOps, Git, and Microsoft development platform required.
• Familiarity with Ruby, Powerscript, and/or Python desired.
• Development experience with Genesys Cloud Architect, Genesys Cloud Dialer and APIs desired.

#LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemoteUS