Business Analyst

Lisbon, PRT Flexible; Hybrid Fixed term Full Time 37.5 - 40 130552TUI Group is the world’s number one integrated tourism business. Flight Production & Passenger Logistics is a global team within TUI technology responsible for airline reservation and passenger data. We enable TUI airlines to realise the most innovative and reliable flight products, ancillary services and passenger logistics IT solutions for our customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.We are looking for a talented and dedicated leader to join the Flight Production team.The Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.• Best practice preferred option - Now taking applications until 29/11/2024ABOUT OUR OFFER• * Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.ABOUT THE JOB• As a Business Analyst, you are part of a cross-functional team that delivers airline reservation solutions from conception to operation.• You will collaborate with architects, software developers, other Business analysts and technology leads to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner.• You’re responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services.• You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets.• Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/ downstream services.• You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance.• You can provide business analysis to multiple agile delivery teams and work closely with the Technology Lead to prioritise and manage complex backlogs.• As a Business Analyst you distil the needs of business and using your strong collaboration skills you support your team to deliver the best solutions to our customers’ needs. You are commercially astute, focusing on solving business problems in the best way.• You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others.• You always drive for excellence, ownership and self-organisation at team and personal level.• You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.• You’re an active member in the Business Analyst community.Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.ABOUT YOU• Strong analytical skills and commercial acumen. Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders.• Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.• Proficient at using requirements elicitation methods including business process modelling (BPM), UML, test/use cases and prototyping.• Experience creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied.• Good track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming.• Demonstrable experience of creating user stories, epics and acceptance criteria/scenarios within a BDD framework.• A good understanding of agile/lean software delivery methodology, tools and techniques and the software development lifecycle including knowledge of Scrum and Kanban.• Ability to analyse and produce high-level technical solutions to effectively bridge the gap between business needs and technical implementation.• Previous airline or aviation experience preferable.• Experience with data visualization tool (e.g., Tableau).• Customer centric, passionate about delivering great digital products and services.• Passionate about continuous improvement.• Open minded, inquisitive, life-long learner.• Comfortable with ambiguity, highly autonomousFrom a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.