Job details

Bilingual Trust & Safety Investigator | Enquêteur Bilingue en Confiance et Sécurité

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

Join Turo as a Bilingual Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace.

You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo.

This position is open to remote work so long as you reside in Ottawa, Ontario and will report to our Manager, Trust & Safety Investigations in our Toronto office.

What you will do

Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
Provide outstanding support to the valued members of the Turo community in Canada in both English and French
Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
Communicate case developments, trends, and other insights to team and management to drive continuous improvement
Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
Assume responsibility for special projects assigned by management and contribute to colleague's projects
This role is a 4 days on and 3 days off schedule (10 hour shifts) where one work day is either a Saturday or Sunday

Your profile

5+ years of Investigations, Trust and Safety, Fraud or Risk Management experience
Must be bilingual, fluent in both French and English
Ability to work weekends
Relationships with Canadian law enforcement agencies, an asset
Ability to work in a fast-paced environment, drive and embrace change
Superb and dynamic communication, interpersonal, and investigative skills
Commitment to high responsiveness and availability, strong ability to prioritize
Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus.
You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
BA/BS or work equivalent required

Bonus if you have

Legal or law enforcement experience
Fraud investigations experience

#LI-KC1

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.