Job details

Product Designer, Guest Success

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About Our Team

At Turo, we recognize that great design is the cornerstone of our mission to revolutionize how the world uses its 1.5+ billion cars. It's not just about looks; it's about enabling entrepreneurial hosts to thrive, helping guests find their ideal car for every journey, and supporting them before, during, and after their trip. Here, design is not just valued—it's essential, driving our commitment to research-led, customer-centric experiences that empower our community and enhance every trip.

Your Role And Impact

Great customer support is pivotal in reaching our mission to put the world's 1.5 billion cars to better use. As a Product Designer on the Guest Success team, you will elevate our support agent software to new heights, enabling our customers to more quickly and easily get the help they need and allow our support teams to operate seamlessly at scale.

Some examples of the product surfaces you might work on include designing tools that help enable our support agents to deliver helpful solutions for our guests unique trip needs or helping guests quickly resolve on-trip problems.

You will be supported by an incredible Product Design, Design Systems, and UX Research team based at Turo HQ in San Francisco and by a company that values Design as an equal partner in developing pioneering products that are fundamentally re-shaping the future of shared transportation.

Responsibilities

Design Execution: Own the user experience for your projects end-to-end, including contributing to product strategy, running design workshops, and crafting north star vision for future of Guest Success. Create, and iterate on IA, flows, prototypes, and high-fidelity visuals across Web, iOS, Android.
Strategic planning and collaboration: Collaborate with product design, research, and engineering teams to develop tools that empower support agents to provide tailored solutions for guests' trip needs.
Design Impact: Steer your team towards solutions that intuitively meet customer needs and achieve successful business outcomes, informed by robust user research and data analytics.
Design Systems: Be a bar-raiser by collaborating with our design systems team and contributing to our shared design libraries.
Design Vision: Partner with design and product teams to deliver innovative ‘north star’ designs that deliver new value and drive Turo forward, embodying our commitment to redefining the car-sharing experience through design.

Your Profile:

At least 5 years of experience launching high impact, high quality design work
Minimum of 3 years in designing web/mobile products that have been successfully shipped to the public, demonstrating deep expertise in native mobile design.
A compelling portfolio showcasing your work and process. This should include examples of design work you're most proud of and detailed narratives of how your design contributions led to quantifiable business and user experience improvements, and end-to-end product flows that demonstrate a holistic user experience understanding.
Track record of leveraging qualitative and quantitative data, using these insights to develop strong design hypotheses and inform strategic design direction.
A strong commitment to a user-centered approach in designing software, focusing on understanding and meeting customers' real needs.
Demonstrated experience in working cross-functionally to drive design strategy, vision, and execution, effectively collaborating with teams across product, engineering, and data.
A collaborative, low-ego approach to working with others, valuing teamwork and collective problem-solving.
Flexibility, self-direction, and good judgment.

Additional considerations

Frequent travel to Scottsdale, AZ (estimated at 2x a year)
*Bonus*: Experience working in a support organization or working on internal tools

The SF base salary target range for this full-time position is $124,000-$155,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

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Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.