Turquoise Health is seeking a Customer Success Associate to bridge customer support with strategic account management, providing opportunities for advancement to the Customer Success Manager role.
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Skills
Customer success principles
SaaS experience
Proactive problem-solving
Effective communication
Responsibilities
Assist in developing strategic account plans
Engage directly with customers
Support post-sales customer lifecycle
Participate in key projects
Communicate customer needs to internal teams
Identify customer churn risks
Engage in learning for professional development
Education
Bachelor's Degree in Business, Healthcare Management, or related field
Benefits
Competitive pay with equity options
Stellar health care plan options
Company-sponsored disability & life insurance
Unlimited PTO
401(k) + 4% Matching
Fully remote work
$750 work-from-home setup budget
Quarterly co-working weeks stipend
Monthly health and wellness benefit
Generous paid family leave
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