Associate Strategic Account Executive

As an Associate Strategic Account Executive at Twilio, you'll be responsible for cultivating meaningful relationships with key accounts in the LATAM region. This involves engaging with senior business leaders, understanding their specific challenges, and delivering tailored communication solutions to meet their needs. Additionally, you'd focus on generating new sales opportunities and developing comprehensive territory plans, all while maintaining accurate information in our CRM system.

For the Associate Strategic Account Executive role at Twilio, candidates should have at least 7 years of experience in developing new business within the LATAM region, particularly in software or platform solutions. Strong sales discovery and objection handling skills are essential, along with familiarity with value-based sales processes. Proficiency in English is required, and experience in the retail and finance sectors is preferred.

Twilio is committed to employee growth, especially for roles like Associate Strategic Account Executive. We provide various development opportunities, including training programs, mentorship, and access to a diverse network. Additionally, our remote-first approach ensures a flexible work environment that fosters professional and personal development. Our culture encourages employees to pitch new ideas, try innovative methods, and take the initiative to drive their careers forward.

CRM is a critical tool for an Associate Strategic Account Executive at Twilio. It helps you maintain accurate records of customer interactions, streamline communication, and track sales progress. By using CRM effectively, you can forecast sales more accurately and develop tailored strategies to engage with potential leads. This organized approach ensures that you can focus on building relationships and closing deals effectively.

Twilio offers a comprehensive benefits package to Associate Strategic Account Executives, including competitive pay, ample time-off, wellness programs, healthcare benefits, and a retirement savings plan. Additionally, we foster an inclusive workplace culture that empowers employees to contribute positively to their communities through various donation and volunteering efforts.

When preparing for this question, outline your approach to value-based selling. Discuss specific methods you've used to articulate ROI to clients, emphasizing how it's helped close deals and foster long-term relationships. Highlight your understanding of client needs and how your solutions directly address those.

In your response, describe your strategy for connecting with senior stakeholders, emphasizing authenticity and understanding their business challenges. Share examples of how you've effectively built rapport in past roles and detail the research or preparation you undertake before these meetings.

Discuss your lead generation techniques, including networking, leveraging social media, or attending industry events. Provide specific examples of how these strategies resulted in successful sales and how they apply specifically to the LATAM market.

Prepare a specific scenario where you encountered objections and successfully turned them into opportunities. Focus on your communication skills and problem-solving approach, highlighting how you listened to concerns and provided solutions that resonated with the client.

Prepare to share an instance where you not only met but exceeded your sales goals. Emphasize the strategies you implemented that contributed to this success, including how you managed your time, resources, and customer relationships effectively.

Discuss your methods for ensuring that CRM data is updated and accurate, including regular reviews and how you keep track of customer interactions. Highlight the importance of this practice in understanding customer needs and making informed sales decisions.

Share your approach to preparing for and delivering effective sales presentations. Provide examples of successful presentations and the techniques you used to engage your audience and convey the value of your solutions.

Articulate your time management strategies, such as using prioritization frameworks or project management tools. Explain how these practices help you focus on high-impact tasks that drive sales and customer success.

Reflect on your passion for sales and how it aligns with Twilio's mission. Share what excites you about their innovative products and how that fuels your motivation to achieve success as an Associate Strategic Account Executive.

Discuss your flexibility in sales tactics and strategies to cater to various industries. Provide examples of how your adaptability has helped you resonate with clients from different backgrounds, ultimately leading to successful outcomes.