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Customer Experience Manager
Join Twilio as a Customer Experience Manager APJ, responsible for driving adoption and retention across the Asia-Pacific and Japan region.
Skills
- Effective communication skills
- Customer relationship management
- Problem-solving ability
- Empathy towards customer needs
Responsibilities
- Own the success of scaled customers in the region
- Achieve adoption and retention goals
- Maximize onboarding, adoption, retention, risk, expansion, and advocacy campaigns
- Partner with Sales and Renewals teams for account renewals and expansion
- Become an expert on the Segment platform and integrations
Benefits
- Competitive pay
- Generous time-off
- Parental and wellness leave
- Healthcare
- Retirement savings program
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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CULTURE VALUES
Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
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INDUSTRY
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 7, 2024
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